Lead Support Worker: Complex Care & Team Leadership

Rocky Bay Limited; Perth; On-site; AUD 55,000 - 58,000; Part time

Benefits offered by this job

Salary packaging up to $18,550 tax‑fee

17.5% leave loading

Health and wellbeing benefits

Job summary

Rocky Bay is seeking a Lead Support Worker to join our Supported Accommodation team in Duncraig, WA. This hands-on leadership role supports customers with high and complex care needs while guiding the on-shift team to maintain standards and deliver person-centred care.

You will lead by example in Active Support, ensure high-quality care, effective handovers and professional conduct, and work to build positive, proactive team relationships.

Qualifications

• Experience in leading teams in care settings.
• Excellent communication, judgement and problem-solving skills.
• Confidence with manual handling and hoist transfers.

Responsibilities

• Lead the shift, providing direction and support to permanent, casual and agency staff.
• Be a trusted point of guidance for the team and help maintain high standards of practice.
• Lead by example in Active Support, customer care, documentation and professional conduct.
• Provide constructive feedback, address concerns and escalate when needed.
• Use initiative and sound judgement to resolve issues and coordinate handovers.
• Support customers with high and complex care needs, including PEGs, catheters, medication and complex seizure management.

Skills

Leadership

Communication

Problem solving

Manual handling

Team guidance

Active Support

Job description

Rocky Bay is seeking a Lead Support Worker to join our Supported Accommodation team in Duncraig, WA. This hands-on leadership role supports customers with high and complex care needs while guiding the on-shift team to maintain standards and deliver person-centred care.

You will lead by example in Active Support, ensure high-quality care, effective handovers and professional conduct, and work to build positive, proactive team relationships.