Lead Service Manager - EV Luxury Autos

Harmony Auto; Sydney; On-site; AUD 120,000 - 160,000; Full time

Job summary

BYD Homebush, part of Harmony Auto, seeks an experienced Service Manager to lead the after-sales team at the NSW dealership. You will oversee workshop operations, ensure high-quality service, and drive financial performance.

Responsibilities include supervising technicians and advisors, developing customer management strategies, managing budgets, and maintaining safety and inventory standards, with a focus on customer satisfaction and teamwork.

Qualifications

• Bachelor’s degree in automotive engineering or a related field.
• Additional training in Business Management, Production Management, Leadership Development, Marketing, or Finance is highly desirable.

Responsibilities

• Guide and supervise the work of after-sales service staff.
• Ensure the after-sales department operates with high efficiency and profitability.
• Develop customer management strategies and set business targets based on past performance and growth plans.
• Determine the department’s budget based on historical data and future projections.
• Identify staffing, facility, and resource needs to meet business goals.
• Set objectives to improve customer satisfaction and retention.
• Communicate department goals to staff and emphasize their role in achieving them.
• Monitor progress and adjust plans as needed to meet targets.
• Provide feedback and guidance to staff to ensure performance standards are met.
• Lead the team to achieve departmental objectives.
• Address customer complaints promptly.
• Manage and improve customer and employee satisfaction, prioritizing customer satisfaction as the top focus.
• Ensure workplace safety in the after-sales department.
• Collaborate with the parts manager to maintain optimal inventory levels.
• Oversee the implementation of fair and transparent warranty and free maintenance policies.
• Perform other duties as assigned by senior management.

Education

Bachelor’s degree in automotive engineering or a related field

Additional training in Business Management, Production Management, Leadership Development, Marketing, or Finance

Job description

BYD Homebush, part of Harmony Auto, seeks an experienced Service Manager to lead the after-sales team at the NSW dealership. You will oversee workshop operations, ensure high-quality service, and drive financial performance.

Responsibilities include supervising technicians and advisors, developing customer management strategies, managing budgets, and maintaining safety and inventory standards, with a focus on customer satisfaction and teamwork.