Luxury EV Service Manager — Lead Experience & Performance

Harmony Auto; City of Wodonga; On-site; AUD 120,000 - 180,000; Full time

Job summary

Harmony Auto is seeking a Service Manager for BYD Wodonga to lead service and after-sales operations for a luxury EV brand entering the Australian market. You will drive workshop performance, customer experience, parts coordination, staff development, and departmental profitability.

You will oversee daily operations, manage budgets, and collaborate with the parts team to ensure optimal inventory while upholding safety and compliance across the service department.

Qualifications

• Diploma or degree in Automotive Engineering, Mechanical Engineering, Business, or related fields.
• 5+ years in automotive repair, service operations, or after-sales roles.
• 2+ years in supervisory or management positions.
• Strong technical knowledge of EVs or automotive systems.
• Experience with BYD systems or processes is an advantage.

Responsibilities

• Lead, coach, and supervise after-sales and service teams to ensure high performance and professional service delivery.
• Develop and implement operating plans to achieve efficiency, profitability, and departmental KPIs.
• Establish budgets based on historical data and future growth projections.
• Implement strategies to enhance customer satisfaction and retention.
• Oversee daily service operations, ensuring smooth workflow and high service standards.
• Monitor departmental performance, analyse variances, and adjust plans to meet targets.
• Work closely with the parts manager to maintain optimal inventory levels and parts availability.
• Ensure workplace safety, compliance, and operational risk control.
• Provide ongoing feedback, performance reviews, and training guidance.

Skills

Leadership

Customer service

Analytical

Organizational skills

CRM software

Education

Automotive/Mechanical/Business degree

Tools

CRM software

Dealership management software

BYD systems

Job description

Harmony Auto is seeking a Service Manager for BYD Wodonga to lead service and after-sales operations for a luxury EV brand entering the Australian market. You will drive workshop performance, customer experience, parts coordination, staff development, and departmental profitability.

You will oversee daily operations, manage budgets, and collaborate with the parts team to ensure optimal inventory while upholding safety and compliance across the service department.