Lead Service Designer - Government (Baseline Clearance)

Seers Group Australia; Melbourne; Vor Ort; AUD 100.000 - 150.000; Vollzeit

Zusammenfassung

Seers Digital in Melbourne is seeking a Service Designer to lead user-centred service design, researching stakeholder needs and mapping end-to-end journeys. You will develop service blueprints, prototypes and artefacts that improve delivery and user experience, translating insights into clear requirements and priorities aligned with organisational objectives.

You will work with cross-functional teams to define requirements, ensure accessibility and security compliance, and promote best

Qualifikationen

• Experience with digital service design for portals, workflow, identity and access, notifications, payments, case management, restricted information or provider integration.
• Experience working in Agile or multidisciplinary teams and maintaining design continuity through procurement, supplier mobilisation, build and user acceptance testing.
• Proficiency with contemporary research, collaboration, prototyping and service mapping tools, and familiarity with Business Process Model and Notation.

Aufgaben

• Lead service design activities, ensuring alignment with program objectives and delivery milestones.
• Conduct user research and translate findings into actionable insights and recommendations.
• Design and map end to end services, including customer journeys, service blueprints, and future state models.
• facilitate workshops and stakeholder engagement sessions to support co design and decision making
• Prototype, test, and refine service experiences based on user feedback and evidence
• Embed accessibility, inclusion, and user centred design principles across all activities
• Collaborate with cross functional teams to define requirements, priorities, and service outcomes
• Ensure designs meet business, operational, security, privacy, and compliance requirements.
• Evaluate service options and provide recommendations to support informed decision making
• Maintain design documentation, governance artefacts, and traceability of decisions
• Promote service design best practices and represent the function in project and governance forums.

Kenntnisse

Service design

User research

Stakeholder engagement

Agile teams

Prototyping

Tools

Figma

Balsamiq

UX prototyping tools

Jobbeschreibung

Seers Digital in Melbourne is seeking a Service Designer to lead user-centred service design, researching stakeholder needs and mapping end-to-end journeys. You will develop service blueprints, prototypes and artefacts that improve delivery and user experience, translating insights into clear requirements and priorities aligned with organisational objectives.

You will work with cross-functional teams to define requirements, ensure accessibility and security compliance, and promote best