Lead Retail & Vault Ops — Precious Metals

Great Southland Bullion Pty Ltd

Perth

On-site

AUD 85,000 - 120,000

Full time

7 days ago

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Job summary

Great Southland Bullion Pty Ltd is seeking a hands-on Retail Operations Leader to manage the daily retail and vault-storage activities at our Belmont facility. You will coach staff, oversee bullion and non-bullion transactions, and ensure secure, compliant customer service.

The role emphasizes leadership, cash control, inventory accuracy and customer-focused problem solving in a high-value environment.

Qualifications

Retail-management or customer-service leadership experience.
Hands-on leader who coaches people and serves customers.
Experience in cash, inventory, reconciliation, security and recordkeeping.
Commercial awareness with sales, pricing and margins.
Excellent attention to detail, judgement, organisation and communication.
Comfortable using computer software systems.
Experience in precious metals, bullion, jewellery or secure storage is helpful.

Responsibilities

Lead the daily retail and vault-storage operation.
Manage, coach and develop customer-facing employees.
Oversee bullion sales and purchases, and Security Deposit Box services.
Maintain excellent customer service and resolve complex enquiries or complaints.
Manage cash, inventory, reconciliations, security and control records.
Check bullion prices and ensure consistent pricing across systems.
Maintain AML/CTF, privacy, safety and company requirements compliance.
Monitor retail results and provide management with sales and stock insights.
Implement approved promotions, signage and customer communications.