Lead, Professional Services: Strategy, Delivery & Growth

Epicor Software Corp; Sydney; On-site; AUD 150,000 - 190,000; Full time

Benefits offered by this job

Health and Wellness

Internal Mobility

Career Development

Education Support

Inclusive Workplace

Work-Life Balance

Global Mobility

Job summary

Epicor Software Corp. in Sydney, Australia, seeks a senior professional services leader to oversee consulting teams and ensure successful project delivery.

You will apply best practices to shape vision, strategy, and implementation of Epicor’s services, while evaluating profitability and project risks for engagements. You will track key metrics such as utilization, revenue, client responsiveness, and satisfaction, serving as the escalation point for senior-level issues and aligning services with

Qualifications

• 10+ years of progressive experience with a proven track record of success.
• 5+ years of experience in managing and developing employees.
• 4+ years of experience in product support or consulting preferred.
• Ongoing technical certifications to stay current with industry advancements.
• Bachelor’s degree or equivalent experience.

Responsibilities

• Lead and oversee the work of consulting teams to ensure successful project execution.
• Ensure best practices are applied in shaping the vision, strategy, and implementation of Epicor’s professional services.
• Evaluate the profitability and risks of each engagement, recommending solutions that meet client needs while maximizing profitability and minimizing project risks.
• Track and communicate key business metrics, including utilization, revenue generation, client responsiveness, satisfaction (Net Promoter Score), and employee development.
• Act as the primary escalation point for professional services and implementation issues at a senior level.
• Collaborate within Epicor to ensure professional services operations are in alignment with company objectives and client expectations.
• Guide and mentor team members to ensure on-time, on-budget project delivery, while maintaining the team's chargeability.
• Participate in high-level status meetings at client sites, including Stage Reviews and Kickoffs.
• Influence pre-sales activities such as presentations, services planning, proposal preparation, and work planning.
• Create and manage career development plans for consultants, tracking their progress and completion.

Skills

Leadership & people management

Strategic thinking

Client communication

Travel up to 50%

Project management

Education

Bachelor’s degree or equivalent experience

Technical certifications

Tools

Epicor ERP familiarity

PM software/tools

Job description

Epicor Software Corp. in Sydney, Australia, seeks a senior professional services leader to oversee consulting teams and ensure successful project delivery.

You will apply best practices to shape vision, strategy, and implementation of Epicor’s services, while evaluating profitability and project risks for engagements. You will track key metrics such as utilization, revenue, client responsiveness, and satisfaction, serving as the escalation point for senior-level issues and aligning services with