Senior Product Owner

NSW Department of Customer Service; Sydney; On-site; AUD 125,693 - 138,510; Full time

Job summary

A leading agency within the New South Wales Department of Customer Service is seeking a Senior Product Owner to manage digital product delivery. This role involves end-to-end management from strategy to implementation, ensuring that product goals align with organizational objectives. The successful candidate will leverage Agile methodologies, engage with cross-functional teams, and continuously improve product performance.

Qualifications

• Experience in managing complex backlogs and multi-team environments.
• Strong facilitation skills across cross-functional teams.
• Comfort with metrics, KPIs, and analytics tools.

Responsibilities

• Owns and manages the Product Backlog.
• Prioritizes and refines backlog items based on value and risk.
• Facilitates Scrum ceremonies and engages with stakeholders.

Skills

Communication

Facilitation

Agile methodologies

Metrics and analytics

Stakeholder engagement

Job description

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NSW Department of Customer Service provided pay range

This range is provided by NSW Department of Customer Service. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

A$125,693.00/yr - A$138,510.00/yr

Senior Product Owner

• Full-time, Temporary for 12 months
• Hybrid- 5 days fortnight in Pyrmont office

About the team

The NSW Registry of Births, Deaths and Marriages is an agency within the NSW Department of Customer Service. The Registry was formed in 1856 to register life events in NSW accurately and securely for all time. This includes the registration of births, deaths and marriages and official changes of name and sex.

This role sits within Births, Deaths and Marriages (BDM) the Digital and Identity Security Division in the IT & Program Delivery team.

About the role

As the Senior Product Owner you will be accountable for effective end to end management of digital products, including taking products from strategy, through to initial idea, implementation, support and continuous improvement to meet organisational and NSW Government objectives.

Your day-to-day

• Owns and manages the Product Backlog.
• Prioritizes and refines backlog items based on value, risk, and dependencies.
• Works closely with the business analysts, designers, development team, and business stakeholders.
• Facilitate Scrum ceremonies: sprint planning, reviews, and retrospectives.
• Helps define user stories, acceptance criteria, and success metrics.

Key accountabilities

• Define and communicate the product vision and roadmap.
• Create and maintain a well-prioritized product backlog.
• Write user stories with clear acceptance criteria.
• Ensure maximum value delivery within constraints (time, budget, resources).
• Make trade-off decisions between scope, time, and cost.
• Engage with stakeholders regularly to gather input and share progress.
• Monitor product performance and iterate based on feedback.

To be successful in this role you will demonstrate:

• Clear and persuasive communication of ideas, goals, and product vision.
• Strong facilitation skills across cross-functional teams and leadership levels.
• Experience in balancing competing priorities under tight timelines.
• Comfort with metrics, KPIs, and analytics tools to assess product performance.
• Ability to identify and resolve product and process inefficiencies.
• Deep understanding of Agile methodologies (Scrum, SAFe, etc.).
• Experience managing complex backlogs, roadmaps, and multi-team environments.
• Comfortable with ambiguity and capable of pivoting quickly.

How to apply

If this role sounds like you please hit submit and include a cover letter (max 2 pages) and resume (max 5 pages) outlining how you meet the capabilities and skills required for the role.

Salary Grade 9/10, with the base salary for this role starting at 125693 base plus superannuation

For enquiries relating to recruitment please contact Thomas Ting-Shelley via [e-mail].

Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.

Closing Date: Wednesday 9 July 2025 at 9:59am

Careers at Department of Customer Service

A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.


Belong in our diverse and inclusive workplace

The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact [e-mail] or 02 9494 8351.

For more information, please visit


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Seniority level

• Seniority level

  Director

Employment type

• Employment type

  Temporary

Job function

• Job function

  Information Technology

• Industries

  Government Administration

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