Lead North American Operations Customer Solutions

Purolator Inc.; Shire of Southern Grampians; Vor Ort; AUD 112.000 - 153.000; Vollzeit

Zusammenfassung

Purolator Inc. is seeking a Senior Solution Design professional to lead the design, development, and implementation of complex supply chain and transportation solutions for strategic North American customers.

You will translate customer requirements into operational solutions, drive revenue growth, and coordinate across Sales, Operations, and Onboarding to ensure successful launches and ongoing success.

Qualifikationen

• 5–8+ years of experience in transportation, logistics, supply chain, operations, customer onboarding, solution design, or related field.
• Experience developing customer-focused transportation or supply chain solutions.
• Strong analytical skills with process mapping, cost modeling, and data analysis.

Aufgaben

• Design and develop transportation, logistics, and supply chain solutions for strategic opportunities across North America.
• Translate customer requirements into executable operational solutions with cross-functional alignment.
• Support onboarding and implementation of new customers across Sales, Operations, and Customer Onboarding.
• Prepare solution documentation, SOPs, and implementation plans for executives.
• Collaborate with Sales to evaluate requirements, risks, and innovative solutions.
• Monitor progress and resolve issues to ensure successful launches and stabilization.

Kenntnisse

Analytical skills

Cross-functional coordination

Project management

Customer onboarding

Communication skills

MS Office

Ausbildung

Bachelor's degree in Supply Chain Management, Business Administration, Logistics, Industrial Engineering, Operations Management, Commerce, or a related field

Advanced certifications in Supply Chain, Logistics, Project Management, or Continuous Improvement (APICS/ASCM, CSCMP, PMP, Lean Six Sigma)

Tools

Salesforce

Medgate

Qlikview Dashboards

FMR

Daily tracking

Jobbeschreibung

It’s not a package. It’s a promise®.

As Canada’s leading integrated freight, package, and logistics provider, we’ve been helping promises get where they need to be for more than 60 years. How does the magic happen?

It’s not a package. It’s a promise®. As Canada’s leading integrated freight, package, and logistics provider, we’ve been helping promises get where they need to be for more than 60 years. How does the magic happen? The journey starts with you. The places we go, the elements we brave, the promises we deliver – it’s all possible because of our people. So, whether you’re looking to build new skills, make an impact in your community, or inspire your team, we go there for you.

Description

Within North American Solution Design, this role will be responsible to lead the design, development, and implementation of complex, end-to-end supply chain and transportation solutions for Purolator's largest and most strategic customers across North America. Responsible for translating customer requirements into executable operational solutions while aligning cross-functional teams. The role drives revenue growth, customer retention, operational readiness, and successful onboarding of high-value opportunities. As part of the Enterprise Solutions organization, the position provides leadership in solution architecture, customer supply chain strategy, and continuous improvement initiatives that support scalable business growth and exceptional customer experience.

Responsibilities

• Design and develop transportation, logistics, and supply chain solutions for strategic customer opportunities across North America within Purolator’s core products of courier, LTl and Full Truckload solutions.
• Gather, analyze, and translate customer business requirements into operationally executable solutions that balance customer needs with network and operational capabilities.
• Support the onboarding and implementation of new customers by coordinating activities across Sales, Operations, Customer Onboarding, and other stakeholder groups.
• Conduct operational assessments, process mapping, volume analysis, and cost modeling to support solution recommendations and business decisions.
• Prepare customer-facing and internal solution documentation, SOPs, implementation plans, and executive presentations.
• Partner with Sales teams throughout the opportunity lifecycle to evaluate customer requirements, identify risks, and recommend innovative solutions.
• Monitor implementation progress and support issue resolution to ensure successful customer launches and stabilization.
• Collaborate with Strategic Aftercare and Operations teams to identify continuous improvement opportunities and support long-term customer success.
• Maintain project timelines, action plans, and stakeholder communications for assigned initiatives.
• Support standardization of solution design processes, tools, and governance practices while contributing to continuous improvement initiatives.

Experience

• Equivalent to University Graduation in General Courses - Analytical, critical thinking, and research skills gained.
• 5-8+ years of experience in transportation, logistics, supply chain, operations, customer onboarding, solution design, or a related field.
• Experience developing customer-focused transportation or supply chain solutions.
• Strong analytical skills with experience in process mapping, operational assessments, cost modeling, and data analysis.
• Experience managing cross-functional projects and coordinating stakeholders across multiple business functions.
• Customer-facing experience, including requirements gathering, presentations, and solution development.
• Familiarity with parcel, LTL, truckload, and integrated supply chain operations is preferred
• Vast Operations experience within Purolator or other industry leaders at a minimum of D.M. level.
• Knowledge of Courier, Freight, and Logistics; or those with a Sales and Marketing, Customer Service, Billing, and IT/Engineering background.
• Ability to learn and understand Purolator-specific systems (Salesforce, Medgate, Qlikview Dashboards, FMR, Daily tracking, etc.).
• Above-average Purolator Operations acumen.
• High level of business oral and written communication skills.
• Project Management experience.
• Advanced knowledge of MS Office suite.

Education

• Bachelor's degree in Supply Chain Management, Business Administration, Logistics, Industrial Engineering, Operations Management, Commerce, or a related field.
• Advanced certifications in Supply Chain, Logistics, Project Management, or Continuous Improvement are considered an asset (e.g., APICS/ASCM, CSCMP, PMP, Lean Six Sigma).

Language Requirement

There are no language requirements for this position.

POSTING DETAILS

• Location: 530 - Corporate
• Working Conditions: Office Environment
• Reports to: Senior Manager North American Solution Design

Purolator is an equal opportunity employer committed to diversity and inclusion.

We welcome all qualified applicants and provide accommodations during the recruitment process upon request.

Purolator complies with Canadian law in all recruitment practices. During pre-screening, we may use an Artificial Intelligence (AI) tool, supported by human oversight, to efficiently manage tasks such as resume screening and candidate matching, enabling our team to connect with qualified candidates faster.

Personal information is used solely for recruitment and managed in accordance with privacy legislation. For AI-related inquiries only, contact [e-mail].

We recognize that employees and their families are essential to our success. We strive to provide a safe, healthy, and supportive workplace, ensuring the right people have the tools they need to thrive.

Every day at Purolator is an opportunity to connect with colleagues, customers, and communities to make a positive impact. Learn more about our values at www.purolator.com.