Lead FX Support Specialist

EBR Ever Better Recruitment; Sydney; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Competitive pay

Job summary

Our client, a rapidly expanding Australian financial services firm, seeks a supervisor-level specialist to support CFD and margin FX clients from Sydney. You will assist with account openings, deposits and withdrawals, and respond to inquiries across live chat, email, and phone.

The role requires 3+ years in CFD/FX with supervisory exposure, and knowledge of MT4/MetaQuotes. Training is provided, in a fast-paced, client-focused environment with competitive pay.

Qualifications

• Minimum 3 years in CFD and margin FX with at least 1 year in a supervisor role.
• Solid understanding of forex, commodities, options and money market transactions.
• Ability to work in a fast-paced environment with strong attention to detail.
• Excellent communication and phone skills; professional conduct at all times.

Responsibilities

• Following account opening processes
• Handling deposits and withdrawals to ensure timeliness
• Responding to queries on live chat, email or phone
• Answering inbound calls and directing queries as needed
• Maintain a friendly, professional attitude at all times

Skills

CFD trading

FX margin trading

customer service

communication skills

attention to detail

fast-paced environment

Tools

MT4 platform

MetaQuotes apps

Job description

Our client, a rapidly expanding Australian financial services firm, seeks a supervisor-level specialist to support CFD and margin FX clients from Sydney. You will assist with account openings, deposits and withdrawals, and respond to inquiries across live chat, email, and phone.

The role requires 3+ years in CFD/FX with supervisory exposure, and knowledge of MT4/MetaQuotes. Training is provided, in a fast-paced, client-focused environment with competitive pay.