Field Technician

Convergint; Western Australia; Presencial; AUD 60.000 - 85.000; Jornada completa

Descripción de la vacante

Convergint Australia is seeking a full-time Security Technician to join a culture that values service excellence. You will program, commission and service CCTV, Access Control, Intercoms and Visitor Management systems while maintaining strong on-site relationships with customers and contractors.

The role requires hands-on installation, testing and troubleshooting, adherence to Australian standards, and strong communication to ensure customer satisfaction.

Formación

• Minimum 3–5 years of experience as a Security Technician with industry or trade qualifications.
• Strong understanding of security systems, blueprints and wiring methods.
• Knowledge of Australian Standards for the Security Industry.
• Good planning and project management skills with ability to lead installations.

Responsabilidades

• Fit-off, termination, programming and commissioning of CCTV, Access Control, Intercoms and Visitor Management systems.
• Service, maintenance and installation projects including testing and repairs.
• Primary contact with customers and internal colleagues for technical installation support.
• Maximise customer satisfaction and drive on-site project quality and safety.
• Coordinate with Project Manager and schedulers to improve installation efficiency and scope.

Conocimientos

Technical installation

Project management

Blueprint interpretation

Electrical aptitude

Communication

Educación

Industry or trade qualifications

Herramientas

Gallagher

Integriti

Lenel

Genetec

Milestone

Avigilon

Descripción del empleo

Build a career where values meet worldwide opportunity.

Job Description: Convergint is looking for a full-time, enthusiastic, results driven and customer service-oriented Security Technician to join our amazing culture. The Security Technician plays a key role in servicing and supporting our customers.

Convergint – Who We Are

With 20-years of proven growth and exceptional performance, our mission is to be our customer’s best service provider. We realize the importance of diversity in achieving that goal. Our company was built upon a solid foundation of 10 Values and Beliefs which drive our unmatched culture, making us the #1 global, serviced-based systems integrator in the industry. We take great pride in protecting the lives and assets of our customers and their communities with the solutions we provide.

Who You Are

You have a passion for providing world-class service to customers, colleagues and communities. You are a person of integrity with a commitment to growth, accountability and delivering results. You are ready for a challenge and want to take the next step in your career in a positive, supporting and stimulating environment. You want to join an organisation with a positive culture that embraces inclusion and allows everyone to be the best version of themselves at work and home.

The Role

This position is responsible for programming and commissioning of Security CCTV, Access Control Systems, Intercoms and Visitor Management systems. You will also be responsible for maintaining key onsite relationships with the customer, other contractors and/or end users.

What you’ll do with “Our Training and Your Experience”

• Responsible for fit-off, termination, programming and commissioning of systems.
• Service, maintenance and installation projects including installation, testing, and repairs.
• Acts as the primary contact with customers and internal colleagues in providing technical installation support .
• Accountable for maximizing customer satisfaction. Always acts as “our customer’s best service provider”, ensuring Convergint is the customer’s first choice. Takes ownership of onsite projects including safety, quality and performance.
• Identifies opportunities for improvement including suggestions for installation methods to improve profitability and quality.
• Works closely with the Project Manager, Service and Maintenance schedulers and Operations Manager and assists in the overall coordination of installations, service and maintenance; makes recommendations regarding quality of work and potential changes in scope and identifies ways to continuously improve customer satisfaction.

To be successful in the role you will need to have:

• Proficient construction skills and understanding of system plans
• Excellent understanding of blueprints, design drawings including wiring and labelling methods, system wiring, wiring methods, and cable support installation
• Very familiar with basic blueprints, schematics, manuals, and other specifications to determine installation procedures unassisted.
• Knowledge of Australian Standards applicable to the Security Industry.
• Good planning and project management skills and the ability to prioritise issues and tasks.
• Advanced technical programming skills
• Excellent customer focus and ability to work under pressure; ability to maintain awareness of, and seek to meet the needs and wants of the customer without being prompted
• Strong mechanical and electrical aptitude
• Strong verbal, written and interpersonal communication skills

Requirements

Mandatory

• Minimum of 3-5 years of experience as a Security Technician. With industry or trade qualifications
• Passion for technology
• High attention to detail

Highly Desirable

• Experience with electronics
• People management experience
• OH&S card
• Experience with various EACS systems Gallagher, Integriti and Lenel preferred
• Experience in IT including IP CCTV, IP intercoms and networking experience with Genetec, Avigilon, Milestone preferred

Certifications and Licenses

• WA Security Licence
• Construction Induction White Card
• Open Cabling Licence
• Current Driving Licence

Why join us?

This is your opportunity to make a valuable contribution to one of Australia's most recognised brands in the Integration Security industry. You will be working with a great team of people who are dedicated to continually improving efficiencies for the benefit of the company, its customers, community and very importantly, its employees.

Convergint is committed to a culture of Diversity and Inclusion and is an Equal Opportunity Employer. We welcome applications from individuals of all backgrounds and experiences. If you require reasonable adjustments during the recruitment process, please let us know.

Applicants must have the legal right to work in the country where the role is based. Employment may be subject to reference checks and other pre-employment screening relevant to the role.

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