Lead Endpoint Engineering & SOE Delivery

Datacom; Sydney; Hybrid; AUD 140,000 - 180,000; Full time

Benefits offered by this job

Parental leave

Employee assistance

Career development

Learning platforms

Employee discounts

Meaningful work

Job summary

Datacom is seeking an Endpoint Engineering Team Leader across Australia to guide a team of Endpoint Engineers and packagers, ensuring best practice support and high customer satisfaction. The role requires Australian citizenship and NV1 clearance eligibility, with after-hours, onsite and remote work possible.

You will lead a capable team, oversee SOE management, and mentor engineers to enhance skills while maintaining strong client relationships and service quality.

Qualifications

• 3+ years in an Endpoint Engineering management role.
• 2+ years MSP experience.
• Experience with ITIL framework and ITSM platforms for managing tickets.
• Advanced end-user management with modern and traditional SOE methodologies.
• Advanced experience in project management principles.
• Advanced experience in Azure Virtual Desktop, Windows 365 Cloud PC, Intune and SCCM (MECM).
• Experience in Active Directory Group Policy Management.
• Strong PowerShell scripting skills.
• Strong analytical, problem-solving and communication skills.
• Experience in managing customer facing environment.
• Proven ability to build customer relationships and deliver solutions in line with organizational goals.

Responsibilities

• Estimating, scheduling and ensuring that all resource planning requirements are sufficient to provide the required levels of availability and support.
• Managing performance and culture of a high-performance team
• Managing team workload and priorities to achieve SLAs
• Managing customer expectations by overseeing the support model.
• Providing technical mentoring and guidance to less experienced members of the team.
• Determining how to use resources to meet service level agreements and support objectives.
• Remedying complex problems and provide technical consultation in line with the established support model.
• Planning systems capabilities and resources to fulfil user requirements.
• Mentoring other engineers in the team to uplift skills.
• Monitoring performance system performance for all corporate platforms.
• Managing the Installation, testing and maintaining system hardware and software.
• Providing guidance and advice within the latitude of established company policies in order to meet schedules and resolve technical problems.

Skills

Leadership

ITIL

PowerShell

Azure Virtual Desktop

Intune

SCCM/MECM

Active Directory

Scripting

Problem solving

Communication

Customer focus

Tools

Azure Virtual Desktop

Intune

SCCM MECM

Active Directory

PowerShell

Job description

Datacom is seeking an Endpoint Engineering Team Leader across Australia to guide a team of Endpoint Engineers and packagers, ensuring best practice support and high customer satisfaction. The role requires Australian citizenship and NV1 clearance eligibility, with after-hours, onsite and remote work possible.

You will lead a capable team, oversee SOE management, and mentor engineers to enhance skills while maintaining strong client relationships and service quality.