Lead Content Designers-QLD, WA, ACT, VIC, NSW, NT, SA, TAS

IT Alliance; Canberra; Hybrid; AUD 110,000 - 140,000; Full time

Job summary

IT Alliance seeks Lead Content Designers to craft and govern content across national government platforms. You will work on Workforce Australia content for web and notifications, ensuring clarity, accessibility, and consistency with WCAG 2.1 and the Government Style Manual.

Join a high-impact team delivering client-facing content across multiple channels, including websites, apps and digital notifications. EL1-equivalent seniority with hybrid Canberra-based work is expected under a 7-month

Qualifications

• Experience in writing, editing, and structuring complex content for web.
• Ability to use government style guides and WCAG 2.1 standards.
• Proven ability to advise senior leaders on content design.
• Professional web writing experience with published content.

Responsibilities

• Design, plan and write content to meet user needs and clarity.
• Apply style guides, content patterns and policies in work.
• Build relationships with stakeholders at all levels.
• Use evidence and research to improve content and UX.
• Collaborate with multidisciplinary teams in agile environments; use Azure DevOps.
• Participate in workshops to develop requirements and features.
• Prepare documents, presentations and talking points.
• Work autonomously and in teams; mentor junior staff when needed.

Skills

Content writing

Editing

Content strategy

Stakeholder management

UX writing

Education

Relevant communications degree

Tools

Azure DevOps

Job description

Lead Content Designers-QLD, WA, ACT, VIC, NSW, NT, SA, TAS

One of our leading federal govt clients is seeking to engage Lead Content Designers for QLD, WA, ACT, VIC, NSW, NT, SA, TAS

Please note Candidates must have Australian Citizenship

Location of work- QLD, WA, ACT, VIC, NSW, NT, SA, TAS-Hybrid

Initial contract duration-7 months

Experience level-Manager - EL1 equivalent

Location of work- QLD, WA, ACT, VIC, NSW, NT, SA, TAS-Hybrid

Job details

We are looking for content designers and content experts.

The Participant Content team designs and delivers content that helps millions of Australians looking for work. As part of the team, you will design, create, review and update Workforce Australia content across channels. The channels these roles will focus on are web and notification content. The department has web content contained within an unauthenticated and authenticated environments. As such we seek written content experts with skills in UX writing, web writing and communication writing.

While the roles available focus on web and notification content, the team produces content for a range of mediums and channels including:

• WorkforceAustralia.gov.au website (public and authenticated content)
• mobile app
• digital assistant
• notifications sent through email, SMS and mobile app.

As one of our content experts, you'll be a part of a high-performing team working to make a difference in people's lives

Key duties and responsibilities

Responsibilities of the Lead Content Designer include:

• designing, planning and writing content that meets user needs and is easy to understand
• implementing best practice using style guides, content patterns, content strategies and policies
• developing and maintaining relationships with stakeholders at all levels
• using evidence, data and research to improve content and user experience
• working with multidisciplinary teams in an agile project environment, and using Azure Dev Ops to manage work
• participating in workshops and planning events to develop requirements and features
• preparing documents, presentations and talking points
• working autonomously and as part of a team
• providing support to channel leads, director and mentoring less experienced staff line management and leadership responsibilities.

Manage competing priorities, including:

• manage many content projects at the many time
• track and communication progress
• identify and manage risks
• problem solve
• meet deadlines

Essential criteria

• 1.Experience in writing, editing, structuring, and maintaining complex content that meets user needs
• 2.Excellent written and verbal communication, consultation and stakeholder management skills
• 3.Ability to apply Australian Government and department style guides such as WCAG 2.1, Government Style Manual and Digital Service Standards
• 4.Experience in providing advice to management and the senior Executives about content design
• 5.Demonstrated experience as a professional web writer/content designer producing written content for websites

Desirable criteria

• 1.Tertiary qualifications in relevant communications field.
• 2.Qualifications and or training in writing, content design, online accessibility or user experience (UX) design.
• 3.Previous experience in system related communications with a strategic communication approach to content
• 4.Experience in developing information architecture and content structures that improve user experience