Service Designer

Zoho; Sydney; On-site; AUD 90,000 - 130,000; Full time

Job summary

XPT Software Australia Pty Ltd is seeking a Service Designer to design, govern, transition and continuously improve technology services within an Operations Technology environment in Sydney.

You will establish service management frameworks, maintain service catalogs, and support governance, commercial analysis and lifecycle management across multiple client engagements.

Qualifications

• Design and implement services for Operations Technology projects in alignment with ITIL standards.
• Develop service models, support structures, and operational processes for new and existing services.
• Ensure service designs meet operational and business requirements.
• Maintain and enhance the Operations Technology service catalogue.
• Manage service definitions, service offerings, and supporting documentation.
• Ensure service catalogue information remains accurate and current.
• Support governance processes related to service planning, delivery, and management.
• Contribute to the development and maintenance of service governance frameworks.
• Ensure services are delivered in accordance with established policies and standards.
• Support service scoping, costing, and delivery activities.

Responsibilities

• Design and implement services for Operations Technology projects in alignment with ITIL standards.
• Develop service models, support structures, and operational processes for new and existing services.
• Maintain and enhance the Operations Technology service catalogue.
• Collaborate with service delivery teams and operational stakeholders.
• Build strong working relationships to promote service governance and operational effectiveness.

Job description

XPT Software Australia Pty Ltd | Contract

Service Designer

Sydney, Australia | Posted on 09/29/2026

• XPT SoftwareAustralia PTY Ltd, incorporated in 2016, is a Software Services company
  
• XPT works with topclients across Australia in Banking, Insurance, Telecom,Retail, Energy, Mining and Manufacturingdomains.
  
• We have 120+technocrats in Australia working at our clientlocations.
  
• XPT SoftwareAustralia is part of group companies which has globalpresence across India & Europe.
  
• We have served100+ clients globally, fulfilling their onsite-offshoreneeds.
  

Job Description

Role Summary

The Service DesignSpecialist is responsible for designing, governing, transitioning, andcontinuously improving technology services within an Operations Technologyenvironment. The role focuses on establishing service management frameworks,maintaining service catalogues, supporting commercial and governance processes,and ensuring services are effectively transitioned into operational support.

CoreResponsibilities

Service Design

• Design and implement services for Operations Technology projects inalignment with ITIL standards.
  
• Develop service models, support structures, and operationalprocesses for new and existing services.
  
• Ensure service designs meet operational and business requirements.
  
• Maintain and enhance the Operations Technology service catalogue.
  
• Manage service definitions, service offerings, and supportingdocumentation.
  
• Ensure service catalogue information remains accurate and current.
  

Service Governance

• Support governance processes related to service planning, delivery,and management.
  
• Contribute to the development and maintenance of service governanceframeworks.
  
• Ensure services are delivered in accordance with establishedpolicies and standards.
  

CommercialAnalysis

• Support service scoping, costing, and delivery activities.
  
• Conduct commercial analysis to support service design decisions andservice opportunities.
  
• Evaluate service options from operational and financialperspectives.
  

Service Transition& Lifecycle Management

• Develop and manage processes for onboarding new services intooperational environments.
  
• Support service transition activities and operational readinessrequirements.
  
• Manage service discontinuation processes to ensure minimal businessdisruption.
  

StakeholderEngagement

• Collaborate with service delivery teams and operationalstakeholders.
  
• Support effective communication and coordination across servicedelivery groups.
  
• Build strong working relationships to promote service governanceand operational effectiveness.
  
• Maintain service documentation under version and release managementcontrols.
  
• Ensure documentation is accurate, approved, and up to date.
  
• Identify opportunities to improve service design, governance, andservice management processes.
  

Service Management

• Service Design
  
• Service Transition
  
• Service Lifecycle Management
  
• Service Governance
  

Governance &Commercial

• Governance Frameworks
  
• Governance Processes
  
• Commercial Analysis
  
• Service Costing and Scoping
  

Process & Operations

• ITIL-based Service Management
  
• Process Development and Improvement
  
• Version and Release Management
  

StakeholderManagement

• Stakeholder Engagement
  
• Cross-functional Collaboration
  
• Communication and Relationship Management