Lead Consultant

Infosys Limited; Sydney; Hybride; AUD 129 000 - 142 000; Plein temps

Avantages offerts par ce poste

Income Protection Insurance

Parental Leave

Employee Assistance Program

Flexible work arrangements

Health Insurance Discount

Gym Membership

Salary packaging

Résumé du poste

Infosys Limited in Sydney seeks a Senior Business Analyst with 10+ years of experience in CCM tools and enterprise transformation projects across banking, insurance, and financial sectors. You will bridge technical solutions with business objectives, collaborate with multiple front-end systems, and drive agile projects in a hybrid setup.

Ideal candidates will analyze document templates, validate mappings, and support CCM implementation while coordinating with cross-functional stakeholders to

Qualifications

• 10+ years of experience in Business Analysis in CCM/ECM domains.
• Strong stakeholder engagement and cross-functional collaboration.

Responsabilités

• Gather and analyze business requirements from Product Owners.
• Collaborate with Claims Policy Guidewire teams to align front-end systems.
• Validate payloads and provide guidance to development and QA teams.
• Lead multiple programs/projects with cross-functional teams in Agile environments.

Connaissances

Business Analysis

Formation

Tertiary Qualification in IT / Computer Science

Outils

OpenText Exstream

Dialogue Live

Command Center

Xpression

ECM

Description du poste

About Us

Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 56 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower businesses with agile digital at scale to deliver unprecedented levels of performance and customer satisfaction. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovative ecosystem.

Recognized as the #1 Top Employer in Australia for the second year in a row, Infosys offers a workplace where careers grow with purpose. As an AI‑first organization, we empower our people to work on next‑generation technologies, continuously learn, and create impact at scale—supported by a culture rooted in care, inclusion, and excellence.

Join Infosys and be part of a culture that’s not just promised—it’s certified. #TopEmployer2026 #ThriveAtInfosys

Visit www.infosys.com to see how Infosys (NYSE: INFY) can help your enterprise navigate your next.

Role Description

We are looking for a professional who is passionate about technology and problem‑solving using technology whether it is a simple issue that enables a user to work faster or a solution that improves efficiency/productivity for a big team, it gives me immense satisfaction. The candidate should be a keen learner and should keep oneself updated with technological improvements and new technologies. The candidate should enjoy finding new innovative methods of doing things and believe that change is the only constant. If your passion is to build solutions that really make a difference to enterprises, the community and your world, Infosys is the right place for you.

Location

Sydney

Salary

129311 -142018 AUD Annual Gross

Please Note: The above salary range is only indicative and may be subject to suitable enhancements, based on internal company processes.

Flexible working arrangements

hybrid, reviewed case‑by‑case basis. Feel free to connect with your recruiter to learn more about how this works in practice.

Roles and Responsibilities

10+ years’ experience in Business Analysis role across CCM tools (Customer Communication Management), Enterprise transformation projects in the banking, insurance & superannuation domains, motor & Property insurance and financial sector. Expert in bridging technical solutions with business objectives using tools like OpenText Exstream, dialogue live, Command Center, Xpression, ECM, SmartCOMM and Comms Builder. Proven track record of delivering scalable agile projects, stakeholder and project management, SDLC model, migration project to Azure environment, managing APIs, SOAPUI request using XML/JSON, data mappings, and leading cross‑functional teams in Agile/Scrum environments.

• 10+ years’ experience in Business Analysis role across CCM tools (Customer Communication Management), Enterprise transformation projects in the banking, insurance & superannuation domains, motor & Property insurance and financial sector. Expert in bridging technical solutions with business objectives using tools like OpenText Exstream, dialogue live, Command Center, Xpression, ECM, SmartCOMM and Comms Builder. Proven track record of delivering scalable agile projects, stakeholder and project management, SDLC model, migration project to Azure environment, managing APIs, SOAPUI request using XML/JSON, data mappings, and leading cross‑functional teams in Agile/Scrum environments.
• Gather and analyze business requirements from Product Owners and stakeholders for inbound storage systems (VRD & ECM), translating them into effective technical solutions.
• Collaborate with multiple front‑end systems and teams, including Claims Centre, Policy Centre, and Guidewire, to manage email monitoring and route requests to the appropriate domains/groups for ClaimCentre processing.
• Perform technical analysis, validate payloads, and provide clear guidance and clarifications to development and testing teams.
• Manage multiple programs and projects running in parallel, ensuring effective planning, tracking, and timely delivery.
• Coordinate with cross‑functional stakeholders to identify dependencies, support integrations, and drive successful project execution.
• Work closely with CCM teams to analyze document templates, define document types, and ensure accurate mapping and ingestion into ECM systems.
• Support CCM implementation by validating template configurations, metadata mapping, and output formats for document generation and storage.
• Conduct requirement walkthroughs with development and QA teams, and support effort estimation through story pointing.
• Strong analytical and problem‑solving skills, fast learner and driven to action.
• Great Attention to detail.
• Good skills in personal work organization and time management.
• Drive for continuous improvement.
• Demonstrated experience in resolving issues with minimal guidance.
• Ability to understand user needs and meet the needs through well designed programs.
• Experience in handling technical debt.
• Able to provide improvement suggestions related to processes and team performance.
• Tertiary Qualification in IT / Computer Science / related discipline.

Essential

• Tertiary Qualification in IT / Computer Science / related discipline.

Preferred

• OpenText Extended ECM for SAP
• OpenText Extream developer & consultant with analysing, designing, testing, requirement gathering, release management
• Proficient in Scrum, (SDLC) AGILE, waterfall delivery methodology
• Extensive experience in JIRA, Confluence, ALM, ServiceNow
• Excellent experience in customer relationship management
• Cloud Exposure: Azure, AWS (TAFE Certified - SOA)
• End-to-end project execution across onshore/offshore models.
• Handful experience in DATASTAGE
• Handful experience in SQL

Additional

• Excellent customer interfacing skills.
• Excellent written and verbal communication skills.
• Strong attention to detail and outstanding analytical and Problem‑solving skills.

Benefits

• Income Protection Insurance
• Paid Parental and Volunteer leaves
• Employee Assistance Program (EAP)
• Flexible working arrangements (hybrid, reviewed case‑by‑case basis)
• Health Insurance Discount and Well‑being Program
• Access to Fitness and Gym Memberships
• Salary packaging and novated leasing

Recruitment and selection process

Our recruitment and selection process is designed to create the best match for both you and Infosys. Depending on the role, it may include an initial screening, technical or functional interviews, and conversations focused on cultural alignment and shared values. We are committed to making the experience transparent, respectful, and engaging at every step.

Disability Adjustments

At Infosys, we recognize that everyone has individual requirements. If you are a person with disability, illness, or injury and require adjustments to the recruitment and selection process, please contact our Recruitment team for adjustment either via the following email [e-mail] or call 1-866-472-0935. Alternatively, you can include your preferred method of communication in email, and someone will be in touch.

Equal Opportunity Statement

“All aspects of employment at Infosys are based on merit, competence and performance. We are committed to embracing diversity and creating an inclusive environment for all employees. Infosys is proud to be an equal opportunity employer.”