Lead Coffee Store Manager & Supervisors

Zarraffa's Franchising Pty Ltd; Adelaide; On-site; AUD 55,000 - 75,000; Full time

Job summary

Zarraffa’s Coffee Enfield is seeking an Assistant Store Manager to lead a diverse team and drive exceptional customer service, ensuring smooth daily operations and strong store performance.

With a focus on people leadership, training, and cost control, you will support the manager, manage budgets, and uphold high standards of cleanliness and safety. Passion for coffee and guest experience is essential.

Qualifications

• At least two years of restaurant/café management experience, with a focus on coffee and customer service.
• Proven ability to manage staff and budgets efficiently.
• Strong leadership and the ability to motivate your team and create a positive work environment.
• Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and staff.
• Experience in inventory management, budgeting, and cost control.
• A keen attention to detail and the ability to manage tasks and deadlines effectively.
• A deep passion for coffee and a thorough understanding of the customer service industry.

Responsibilities

• Provide support and guidance to the team.
• Maintaining product and service quality.
• Ensuring store cleanliness and tidiness.
• Maintaining accurate business records and compliance with policies and procedures.
• Creating a warm and welcoming environment for customers.
• Leading by example and directing teams in product preparation, customer service, and cleanliness standards.
• Fostering a positive workplace culture and promoting teamwork.
• Support the manager in leading and inspiring a diverse team to deliver exceptional customer service.
• Support in daily operations including staff training, development, compliance, and performance evaluations.
• Run team meetings as required.
• Leading by example in impeccable customer service.
• Ensuring profitability of the business.
• Ensuring effective communication with staff, customers, suppliers, and stakeholders.
• Maintain high standards of cleanliness, WH&S and Food Safety Compliance.

Skills

Restaurant management

Leadership

Customer service

Budget management

Inventory management

Job description

Zarraffa’s Coffee Enfield is seeking an Assistant Store Manager to lead a diverse team and drive exceptional customer service, ensuring smooth daily operations and strong store performance.

With a focus on people leadership, training, and cost control, you will support the manager, manage budgets, and uphold high standards of cleanliness and safety. Passion for coffee and guest experience is essential.