Assistant Manager - Lead Baristas & Store Growth

Zarraffa'S Coffee; Cairns Regional; On-site; AUD 52,000 - 72,000; Full time

Job summary

Zarraffa's Coffee Cairns Showgrounds and Smithfield are seeking Assistant Manager, Supervisors and Baristas to join our coffee-loving team in Cairns, QLD. You will grow professionally while delivering top-notch coffee experiences in a fast-paced, friendly environment.

Roles involve leading teams, maintaining brand standards, and ensuring excellent customer service with a focus on quality beverages and food. Weekend availability and a passion for hospitality are essential.

Qualifications

• Experience in hospitality or cafe environment preferred.
• Ability to deliver high-quality customer service and coffee excellence.

Responsibilities

• Providing amazing customer service
• Creating the perfect cup of coffee
• Prepare and serve quality food and drinks according to Zarraffa's brand standards
• Cleaning and other duties as directed
• Providing support and guidance to the team
• Maintaining product and service quality
• Ensuring store cleanliness and tidiness
• Maintaining accurate business records and compliance with policies and procedures
• Creating a warm and welcoming environment for customers
• Leading by example and directing teams in product preparation, customer service, and cleanliness standards
• Fostering a positive workplace culture and promoting teamwork
• Taking "ownership" of the store
• Responsible for staff training and development
• Exceeding expectations in Customer Service
• Ensuring profitability of the business
• Showing a commitment to the brand, liaising with customers and suppliers
• Demonstrate an ethical purpose and compassion in the role
• Striving to create an individually perfect cup of coffee, every time
• Managing employee performance
• Ensuring effective communication with staff, customers, and stakeholders
• Motivating staff to be the best of their ability whilst creating a great work life balance
• WH&S and Food Safety Compliance
• Product ordering and stock control
• A passion for the Zarraffa's Coffee brand

Skills

Customer service

Coffee making

Team leadership

Stock control

Job description

Zarraffa's Coffee Cairns Showgrounds and Smithfield are seeking Assistant Manager, Supervisors and Baristas to join our coffee-loving team in Cairns, QLD. You will grow professionally while delivering top-notch coffee experiences in a fast-paced, friendly environment.

Roles involve leading teams, maintaining brand standards, and ensuring excellent customer service with a focus on quality beverages and food. Weekend availability and a passion for hospitality are essential.