Lead Cloud Solutions Consultant

Cnx; Sydney; Hybrid; AUD 180,000 - 240,000; Full time

Benefits offered by this job

Certification training pathway

Hybrid work from Sydney office

Leadership path to Principal/Architect

Job summary

Concentrix is seeking a Lead Cloud Solutions Consultant to join our ANZ Cloud and Customer Experience practice. You will own end-to-end AWS solution design, lead a squad of mid to senior consultants, and stay hands-on with code and reference implementations.

The role includes migrations to AWS Connect and developing AI-enabled data capabilities with guardrails. You will mentor the team, shape solutions for opportunities, and contribute to pre-sales when needed.

Qualifications

• 8+ years in cloud engineering, architecture or technical consulting.
• AWS end-to-end solution design experience for enterprise clients.
• Technical leadership of delivery teams with mentoring and quality accountability.
• Strong Python and/or TypeScript development skills and IaC/CI/CD expertise.
• Security and compliance experience in regulated environments.
• AWS Certifications at professional level (Solutions Architect or DevOps).

Responsibilities

• Lead discovery with stakeholders and translate needs into architecture.
• Own end-to-end solution design, including data flows and security posture.
• Lead a squad of consultants; set direction and ensure quality.
• Stay hands-on; write code, build reference implementations.
• Lead migrations to AWS, including contact centre migrations to Amazon Connect.
• Design data/AI-enabled capability using AWS services with safety guardrails.
• Mentor the squad and develop reusable IP and patterns.
• Support occasional pre-sales with solution shaping and estimates.

Skills

Cloud engineering

AWS design

Technical leadership

Python/TypeScript

IaC and CI/CD

Security/compliance

Communication

AWS cert

Work rights

Tools

CloudFormation

CDK

Terraform

Job description

Concentrix is looking for a Lead Cloud Solutions Consultant to join our ANZ Cloud and Customer Experience practice.

What you will do

• Lead discovery with business, operations, and IT stakeholders, and translate what you hear into architecture that stands up commercially and technically.
• Own the end-to-end solution design - architecture, integration patterns, data flows, security posture, and non-functional requirements - and act as design authority for the engagement.
• Lead a squad of mid to senior consultants : set technical direction, allocate work, unblock people, and hold the quality bar.
• Stay hands-on. You will still write code, build reference implementations, and prove out the hard parts yourself.
• Lead migrations to AWS , including contact centre migrations from platforms such as Genesys, Avaya, NICE, and Cisco to Amazon Connect - gap analysis, cutover, and rollback planning.
• Design data and AI-enabled capability using Glue, Athena, QuickSight, Amazon Bedrock, and Amazon Connect AI agents - with the guardrails that make it safe in production.
• Mentor your squad and build reusable IP - reference architectures, accelerators, and patterns that make the next engagement faster than the last.
• Support pre-sales occasionally - shaping solutions and estimates for new opportunities. This is a delivery-led role, not a pre-sales one.

What you will bring

• 8+ years in cloud engineering, architecture, or technical consulting , including significant time in a consulting, systems integrator, or partner environment.
• Demonstrated ownership of end-to-end AWS solution design for enterprise clients - not just contributing to someone else's architecture.
• Technical leadership of a delivery team or squad , including mentoring and quality accountability.
• Deep AWS platform knowledge across compute, containers, serverless, storage, networking, and data services.
• Strong development capability in Python and/or TypeScript, plus infrastructure as code (CloudFormation, CDK, or Terraform) and CI/CD.
• Security and compliance literacy and experience delivering in regulated environments such as financial services, superannuation, health, or government.
• Excellent communication. You can hold a room, write a design document people actually read, and disagree with a client without damaging the relationship.
• AWS Professional-level certification (Solutions Architect or DevOps Engineer), or equivalent demonstrated depth.
• Australian work rights and the ability to obtain a police check.

Highly regarded

• Amazon Connect delivery experience - contact flows, routing and queue architecture, Lambda integrations, Contact Lens, outbound campaigns.
• Contact centre domain knowledge - IVR, ACD, routing, workforce management, quality management.
• Generative AI delivery experience - Amazon Bedrock, RAG, agentic patterns, evaluation, and guardrails.
• CRM and enterprise integration - Salesforce, Dynamics 365, ServiceNow, or Zendesk.
• Telephony and networking fundamentals , and compliance experience with PCI DSS, APRA CPS 234, or the Australian Privacy Principles.

What we offer

• Genuine technical ownership of a major client engagement, with the autonomy to make the calls.
• A funded certification and training pathway , including AWS certification and re:Invent opportunities.
• Flexible hybrid working from our Sydney office.
• A clear path to Principal Consultant or Solution Architecture leadership.

About Concentrix

We are the experience design and engineering team of Concentrix, a global technology and services leader, offering end-to-end expertise in strategic consulting, service and experience design, multi-platform engineering, and systems integration. We recruit the best people and work in small, senior project teams - which is why our clients keep bringing us their hardest problems rather than their easiest ones.

We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, nationality, gender, sexual orientation, age, or disability status.

Time Type:

Full time