Lead Business Analyst

Hatch; Sydney; On-site; AUD 120,000 - 180,000; Full time

Job summary

Australian Payments Plus is seeking a Lead Business Analyst to guide analysis across major initiatives, lead a team of BAs, and translate complex business needs into practical solutions.

You’ll collaborate across business and technology teams to shape requirements, governance, and delivery. The role emphasizes coaching, capability development, and maintaining high-quality artefacts within AP+'s payments ecosystem.

Qualifications

• 5–7 years of progressive business analysis experience on complex initiatives.
• Experience leading or mentoring a small team of business analysts.
• Strong skills in business situation analysis, feasibility assessment, business case development and requirements management.
• Confidence modelling business processes and data, and translating findings into clear recommendations.
• Experience supporting user acceptance testing and assessing whether solutions meet business needs.
• Collaborative stakeholder engagement, facilitation and decision-making.
• Familiarity with Agile and Waterfall delivery practices.
• Experience with Jira.
• A degree or equivalent experience.
• Knowledge of payments technology or financial services is highly regarded.

Responsibilities

• Lead analysis across the project lifecycle, including feasibility assessments and scoping.
• Guide requirements elicitation, analysis, documentation, prioritisation and management.
• Develop and oversee business process and data models that support sound decisions and effective solutions.
• Build trusted relationships with stakeholders, bringing different perspectives together and resolving competing priorities.
• Identify opportunities to improve processes, assess risks and recommend options that support business goals.
• Communicate findings, progress and recommendations clearly to business and technology audiences.
• Maintain the quality and consistency of the team’s analysis deliverables.
• Coach and mentor business analysts, supporting their performance and professional growth.
• Contribute to the wider Business Analysis community through thought leadership and continuous improvement of methods and standards.

Skills

Business analysis

Team leadership

Stakeholder engagement

Agile methodologies

Waterfall methodologies

Jira

Payments technology knowledge

Requirements management

Feasibility assessment

UAT support

Education

Degree or equivalent experience

Tools

Jira

Job description

This is a Lead Business Analyst role with Australian Payments Plus based in Sydney, NSW, AU

Australian Payments Plus

Role Seniority - mid level, senior

More about the Lead Business Analyst role at Australian Payments Plus

Lead Business Analyst

Shape better ways of working across Australia’s payments ecosystem.

At Australian Payments Plus (AP+), we bring together eftpos, BPAY and NPP Australia to support the payments infrastructure Australians rely on every day. We’re building secure, resilient and innovative payment experiences for today and for Australia’s digital future.

We’re looking for a Lead Business Analyst to guide analysis across key initiatives, lead and develop a team of business analysts, and help turn complex business needs into practical solutions.

The opportunity

You’ll lead a team of business analysts allocated across a range of projects, conducting regular check ins and quarterly reviews, and providing coaching and mentoring to drive best practice and consistency across the team.

As an active member of the Business Analysis Community of Practice (CoP), you will contribute to capability development, knowledge sharing, and continuous improvement across the broader BA function.

You will also ensure that business analysis artefacts are of a high quality, meet delivery and governance standards, and deliver meaningful value.

Finally, you will be involved in business analysis tasks ranging from early investigation and scoping through to delivery. Working closely with stakeholders across the business and technology teams, you’ll clarify priorities, shape requirements and recommendations.

What You’ll Do

• Work closely with the Delivery Lead and Project Managers to ensure business analysis activities support project delivery.
• Lead analysis across the project lifecycle, including business cases, feasibility assessments, impact analysis and project scoping.
• Guide requirements elicitation, analysis, documentation, prioritisation and management through delivery and into operations.
• Develop and oversee business process, data and other models that support sound decisions and effective solutions.
• Build trusted relationships with stakeholders, bringing different perspectives together and resolving competing priorities.
• Identify opportunities to improve processes, assess risks and recommend options that support business goals.
• Communicate findings, progress and recommendations clearly to business and technology audiences.
• Maintain the quality and consistency of the team’s analysis deliverables.
• Coach and mentor business analysts, supporting their performance and professional growth.
• Contribute to the wider Business Analysis community through thought leadership and continuous improvement of methods and standards.

What You’ll Bring

• Around 5–7 years of progressive business analysis experience, including work on complex initiatives.
• Experience leading or mentoring a small team of business analysts.
• Strong skills in business situation analysis, feasibility assessment, business case development and requirements management.
• Confidence modelling business processes and data, and translating findings into clear recommendations.
• Experience supporting user acceptance testing and assessing whether solutions meet business needs.
• A collaborative approach to stakeholder engagement, facilitation and decision-making.
• Familiarity with structured business analysis frameworks and delivery practices, including Agile and Waterfall.
• Experience with delivery tools such as Jira.
• A degree or equivalent experience.
• Knowledge of payments technology, IT systems or financial services will be highly regarded.

We want to remove all barriers to inclusion so if you need advice or support with your application, we're here to help. Please reach out to ***email_hidden***. We also encourage you to let us know your pronouns at any point during the recruitment process.

AP+ are not partnering with Recruitment agencies for this role.

Before we jump into the responsibilities of the role. No matter what you come in knowing, you’ll be learning new things all the time and the Australian Payments Plus team will be there to support your growth.

Key Responsibilities

• Leading analysis across projects
• Coaching and mentoring
• Building stakeholder relationships

Key Strengths

• Business analysis experience
• Team leadership
• Stakeholder engagement
• Payments technology knowledge
• Agile and Waterfall methodologies
• Jira experience

Why Australian Payments Plus is partnering with Hatch on this role. Hatch exists to level the playing field for people as they discover a career that’s right for them. So when you apply you have the chance to show more than just your resume.

A Final Note: This is a role with Australian Payments Plus not with Hatch.