Lead, AV/VC Support — Court Tech Services

Court Services Victoria; Melbourne; On-site; AUD 80,000 - 100,000; Full time

Job summary

A governmental service organization in Melbourne seeks an AVCT Support Team Leader to oversee the delivery of audio-visual technology services in courts. The ideal candidate will possess leadership skills, technical expertise, and a commitment to providing high-quality support. This role impacts the effectiveness of justice services by ensuring the reliability of AV technology. Applicants with experience in managing technical teams in high-stakes environments are encouraged to apply.

Qualifications

• Demonstrated experience working with complex audio visual systems.
• Leadership experience in a technical setting.
• Proven experience in problem-solving and service continuity.

Responsibilities

• Lead a team of AVCT support professionals.
• Oversee daily operations of AVCT support technicians.
• Active support for professional development of team members.
• Lead high-level complaints investigation and resolution services.
• Ensure proper action is taken to resolve problems in systems.
• Contribute to continuous improvement practices.

Skills

Technical proficiency

Leadership experience

Problem-solving skills

Education

Certifications or training in AV systems

Tools

Networking systems

Enterprise-level AV environments

Job description

A governmental service organization in Melbourne seeks an AVCT Support Team Leader to oversee the delivery of audio-visual technology services in courts. The ideal candidate will possess leadership skills, technical expertise, and a commitment to providing high-quality support. This role impacts the effectiveness of justice services by ensuring the reliability of AV technology. Applicants with experience in managing technical teams in high-stakes environments are encouraged to apply.