Lead, Application Services

NSW Electoral Commission; Sydney; Hybrid; AUD 140,000 - 190,000; Full time

Benefits offered by this job

Employee Assistance Program

Work-Life balance (35 hour working)

Fitness Passport

Job summary

NSW Electoral Commission is seeking an experienced Lead for Application Services within the Business Systems unit in Sydney. You will lead a hands-on, multi-skilled team delivering application and platform support for diverse enterprise systems and driving service excellence under tight deadlines.

The role requires strong vendor management, stakeholder engagement and ITIL governance, with a focus on budget management and continuous improvement.

Qualifications

• Extensive experience in providing application and platform support across enterprise systems.
• Proven experience leading a team and managing performance and capability.
• Strong technical understanding across systems, software, platforms and technologies such as Microsoft .Net, SharePoint, JIRA, MS SQL Server.
• ITIL V3 or V4 certification or equivalent ITSM experience.
• Budget management and vendor management experience.

Responsibilities

• Lead and manage the application support team to meet tight deadlines.
• Oversee vendor management and service delivery with stakeholders.
• Collaborate with senior stakeholders to drive service excellence.
• Maintain ITIL governance and continuous improvement practices.

Skills

Team leadership

Vendor management

Stakeholder communication

ITIL knowledge

Application support

Budget management

Education

Relevant tertiary qualification

Tools

Microsoft .Net

SharePoint

JIRA

MS SQL Server

Power Platform

Job description

We have an opening for an ongoing Lead Application Services within our Business Systems business unit that would suit a seasoned application support professional with experience in a similar role. The Electoral Commission is an exciting and fast paced place to work with a highly collaborative culture and strong public purpose. We are looking for someone with a track record of supporting a diverse range of applications to lead a support team that provides a range of services to support software systems in the delivery of state-wide elections. This requires the management of key application support activities against very tight deadlines. This exciting opportunity will suit an experienced Team Lead with strong vendor management skills, the ability to proactively build relationships with senior stakeholders and a track record of driving service excellence in application support and management.

This is an ongoing full-time position.

About the NSW Electoral Commission

The New South Wales Electoral Commission delivers trusted and independent systems, processes, oversight and engagement that support democracy in New South Wales. Our vision is to maintain confidence in the integrity of the democratic process and make it easy for people to understand and participate.

• Running elections.
• Communicating and engaging with the public and our stakeholders; and
• Investigating possible offences and enforcing electoral laws such as the Electoral Act 2017 and the Electoral Funding Act 2018

What we offer

• Opportunity to work on large scale events and assist your local community
• Employee Assistance Program
• Work/Life balance (35 hour working week)
• Access to Fitness Passport for eligible staff

Role requirements

As the successful candidate, you will have:

• Extensive experience in providing application and platform support services across a broad range of complex business and enterprise systems.
• Proven experience in leading and managing a team, including managing performance and team capability.
• Strong technical understanding and proven experience supporting a range of business and enterprise systems, software, platforms and technologies, such as Microsoft .Net, Managengine, Microsoft SharePoint, JIRA, MS SQL Server, Content Manager, Microsoft Power platform, or similar.
• ITIL V3 or V4 certification, and/or equivalent relevant experience and a track record of driving IT Service Management (ITSM) best practice and continual
• Financial acumen and budget management capability with experience in efficient management of software licenses and software related contracts.
• Proven experience in vendor management including management of application vendors, managed services and other providers to drive efficiencies and deliver business benefits and service improvements.
• Excellent stakeholder management and communication skills with the ability to effectively communicate with both technical and non-technical audiences including strong written and presentation skills.
• Strong track record in engaging at a technical level with teams to maximise individual team member and overall team performance
• Relevant tertiary qualification

The NSW Electoral Commission embraces diversity and inclusion and is committed to creating a workplace that reflects the population of New South Wales. We welcome applications from people from diverse backgrounds and encourage women, Aboriginal and Torres Strait Islander people, LGBTQIA+, people with disability, mature-age people, and people from culturally diverse backgrounds to apply for this role. Please let us know if we can make some adjustments to our recruitment/interview process to assist you, please contact ******@elections.nsw.gov.au

Applications received and completed after closing time will not be considered for selection.

The selection process will include a range of assessment techniques to assist in determining your suitability for the role.

For further information, contact NSW Electoral Commission's Talent team on ******@elections.nsw.gov.au

Other Information

Your employment will be subject to National Criminal Records Check to determine your suitability for employment.

The NSW Electoral Commission is committed to maintaining public confidence in the integrity of the electoral system. The Commission requires all its employees to refrain from membership of any political party and from engaging in political activity which could be seen as reflecting adversely on the strict political neutrality of the Commission. To maintain political neutrality, applicants for roles with the Commission who are, who have been or who may be perceived to be or have been connected with political activities may also be ineligible for appointment and should disclose such information as part of their application. This does not include voting in a Commonwealth, State or Local Government election, which is compulsory in NSW. The Commission's Political Neutrality Policy may be viewed on its website.

A talent pool may be created from this recruitment action for ongoing and temporary roles of the same work classification that may become available for filling over the next 18 months.

This role is based in at our Elizabeth Street, Sydney office with a hybrid work arrangement.

Applications Close: Tuesday 29 September 2026, 11.59pm