Launch Operations Coordinator

SEEK; New South Wales; On-site; AUD 65,000 - 90,000; Full time

Job summary

SEEK Pass is a trusted digital passport used by millions to manage and share verified identity and credentials. We are seeking an Operations Coordinator to join our Launch Ops team and help bring SEEK Pass products, features and improvements to life in Australia.

You will support changes across products and workflows, collaborate with Product, Engineering and Operations, and contribute to readiness, documentation and handover to business-as-usual operations.

Qualifications

• Experience in operations, customer support, project coordination, service delivery or a similar role.

Responsibilities

• Supporting launch readiness through planning, coordination, stakeholder follow-up, and tracking key actions, decisions, dependencies and risks.
• Testing and validating new products, features and workflows to understand the end-to-end customer and operational experience, identify edge cases and recommend improvements.
• Supporting Early Access and hypercare activities by monitoring performance, gathering feedback and escalating issues that may impact our users or operational teams.
• Collaborating across teams including Product, Engineering and Operations to ensure operational requirements, risks and dependencies are understood and addressed.
• Creating operational documentation and training materials, including process guides, FAQs, communications and support resources that help teams prepare for change.
• Using feedback, operational insights and data to identify opportunities to improve customer experiences, operational processes and future launches.
• Supporting business-as-usual handover activities, ensuring teams have the knowledge, ownership and processes required for ongoing success.
• Driving continuous improvement by identifying opportunities to simplify processes, improve operational tooling and increase scalability.

Skills

Operations experience

Customer support

Project coordination

Stakeholder management

Communication skills

Organizational skills

Problem-solving

Job description

SEEK Pass is a trusted digital passport used by millions to manage and share verified identity and credentials. We are seeking an Operations Coordinator to join our Launch Ops team and help bring SEEK Pass products, features and improvements to life in Australia.

You will support changes across products and workflows, collaborate with Product, Engineering and Operations, and contribute to readiness, documentation and handover to business-as-usual operations.