Launch Operations Specialist

SEEK; North Sydney; On-site; AUD 80,000 - 110,000; Full time

Job summary

SEEK Pass is seeking an Operations Coordinator to join our Launch Ops team in North Sydney. You will support the successful delivery of changes across SEEK Pass products, features and workflows, coordinating readiness, documentation and handover.

Collaborate with Product, Engineering and Operations to turn complex changes into practical solutions and help set operational teams up for success. This role offers hands-on exposure to product launches, early access, hypercare and continuous

Qualifications

• Experience in operations, customer support, project coordination or similar role.
• Strong organisational skills and attention to detail.
• Excellent communication and stakeholder management skills.
• Solutions-focused approach to problem-solving and continuous improvement.
• Curiosity, adaptability and willingness to learn new products and ways of working.
• Strong customer focus and understanding of how decisions impact experience.
• Ability to work independently and know when to seek support or escalation.
• Collaborative mindset and proactive execution.

Responsibilities

• Supporting launch readiness through planning, coordination and tracking key actions, decisions, dependencies and risks.
• Testing and validating new products, features and workflows to understand end-to-end experience and identify edge cases.
• Supporting Early Access and hypercare activities by monitoring and feedback gathering.
• Collaborating with Product, Engineering and Operations to address requirements, risks and dependencies.
• Creating operational documentation and training materials including guides, FAQs and communications.
• Using feedback and data to identify opportunities to improve customer experiences and processes.
• Supporting business-as-usual handover ensuring knowledge and ownership are transferred.
• Driving continuous improvement to simplify processes and increase scalability.

Skills

Organisational skills

Attention to detail

Communication

Stakeholder management

Problem solving

Curiosity

Adaptability

Customer focus

Independent working

Collaborative mindset

Tools

Power BI

Tableau

Databricks

Job description

SEEK Pass is seeking an Operations Coordinator to join our Launch Ops team in North Sydney. You will support the successful delivery of changes across SEEK Pass products, features and workflows, coordinating readiness, documentation and handover.

Collaborate with Product, Engineering and Operations to turn complex changes into practical solutions and help set operational teams up for success. This role offers hands-on exposure to product launches, early access, hypercare and continuous