Last-Mile Hub Ops Lead (E-commerce)

Bosta; New Valley; On-site; AUD 26,000 - 43,000; Full time

Job summary

Bosta, launched 2017, is an overnight delivery provider for e-commerce. This role manages daily hub operations, coordinates shipments, tracks KPIs, and ensures workflow aligns with Bosta’s standards.

We are seeking detail-oriented graduates with 6 months to 1 year in logistics to join the team and help optimize the receiving and dispatch processes, while maintaining accuracy and service quality across shipments.

Qualifications

• 6 months to 1 year of experience in logistics field, in e-commerce or shipping industry
• Only graduates are eligible for this role

Responsibilities

• Receive the new pickups closed in bosta flyers
• Ensure that the tracking number was written correctly on the flyer with the marker by the couriers
• Receive the shipments(new pickups) on the system and add the tracking numbers on the Receiving Pickups sheet
• Arrange day-to-day dispatch of the shipments and sort shipments based on delivery addresses
• Add the cash collection and Refund shipments to the courier’s routes. Send the routes directly to the stars’ App
• Receive the undelivered shipments on the system and the productivity sheet as well
• Get the receiver’s signature and IDs# on delivered shipments with Zero Cod
• Get hard copies of returned shipments signed by the business
• Monitor the Stars Wallets and ensure that they are depositing the same collected CODs amount on a daily basis
• Make a verification call on the undelivered shipments or” Canceled” shipments on a daily basis
• Cancel the refused shipments on the system.
• Transfer the canceled orders after exceeding holding period at the hub”24 hours” to sorting facility team through” Transfer to Hub”
• Send handover mails to the sorting facility team including the total number of transferred shipments, seal number and the tracking numbers subject with the status of the shipments
• Performs related duties as required

Skills

Logistics operations

Inventory control

Courier coordination

Education

Graduate degree

Tools

Stars App

Job description

Bosta, launched 2017, is an overnight delivery provider for e-commerce. This role manages daily hub operations, coordinates shipments, tracks KPIs, and ensures workflow aligns with Bosta’s standards.

We are seeking detail-oriented graduates with 6 months to 1 year in logistics to join the team and help optimize the receiving and dispatch processes, while maintaining accuracy and service quality across shipments.