Software Developer - Tech Support

OnQ Software; Melbourne; Hybrid; AUD 70,000 - 95,000; Full time

Job summary

OnQ Software, based in Melbourne, Australia, is seeking a Technical Support Engineer with a strong foundation in full-stack development (.NET, Angular) and AWS. The role focuses on delivering exceptional support for the QLIMS SaaS laboratory information management system, in a hybrid work setup combining home and in-office collaboration in Northcote, Melbourne.

Ideal candidates have 3–5 years development or support experience, strong problem-solving skills, and ability to work with both

Qualifications

• 3–5 years experience ideally.
• Combination of Full stack in .NET and Angular with AWS platform skills.
• Experience in troubleshooting and problem solving for software solutions.
• Experience in customer-facing technical roles is a plus.

Responsibilities

• 1 – Customer support: handling level 1/2 incidents per SLAs and escalation when needed.
• 2 – Development and issue resolution of the in-house QLIMS system, including feature mods and bug fixes.
• 3 – Supporting pre-sales with technical knowledge of the solution when required.

Skills

Full stack .NET

Angular

AWS

Problem solving

English communication

Education

Degree in computer science or software engineering

Tools

Docker

REST API

ASP.NET

SQL Server

AWS Cloud

Job description

Software developer with support reaponsibilties.

3 - 5 years experience ideally.

Combination of Full stack in .NET and Angular with AWS platform skills.

Are you a software developer with a knack for problem-solving and a thirst to learn? Join us as a Technical Support Engineer and be at the forefront of providing exceptional support to our exciting and interesting customers. Your expertise will be the key to ensuring our customers have a seamless experience with our cutting-edge LIMS solution.

Who are we?

OnQ Software is a fast growing software development company who are looking for help to ensure the quality delivery of our core solution, QLIMS, which is a market leading SaaS based laboratory information management system.

We allow for flexible hybrid working arrangements which are a combination of working from home and in office.

For when you are in the office we are in the funky suburb of Northcote in Melbourne with lots of public transport and plenty of free parking.

As a growing company there are many opportunities for training and career growth.

Software developer with support reaponsibilties.

3 - 5 years experience ideally.

Combination of Full stack in .NET and Angular with AWS platform skills.

Are you a software developer with a knack for problem-solving and a thirst to learn? Join us as a Technical Support Engineer and be at the forefront of providing exceptional support to our exciting and interesting customers. Your expertise will be the key to ensuring our customers have a seamless experience with our cutting-edge LIMS solution.

Responsibilities and duties

1 – Customer support. Includes performing support activities, level 1 and 2 as per service level agreements. Driving the incident and problems management processes and escalating to the product team when required.

Troubleshooting and correction of issues in the software.

2 – Development and issue resolution of our in house developed laboratory information management system (QLIMS). This includes

• modifications to the software for customers




• development of new features as aligned to the product roadmap




• issue resolution




• report creation

Also assisting with the design and specification of development work.

3 – Supporting pre-sales with technical knowledge regarding the solution when required.

Academic and trade qualifications

Degree in computer science, software engineering, or similar.

Work experience (3-5 years development and/or support experience)

• In an information technology related customer support role




• Previous experience working in a team of developers on web applications




• Frontend web development and troubleshooting experience




• Backend API development and troubleshooting experience




• Experience interacting with software users and clients

Skills

Interpersonal skills

• Excellent verbal and written English communication




• Cooperation and collaboration with other developers




• Gathering information about requirements and composing specification documents




• Self-motivator and problem solver

Technical Skills

• .NETDevelopment,C#/ASP.Net,.NET Core




• AbilitytoworkonWebApplicationTechnologies

  
  
  
  

  • Javascript

  
  

  • HTML5

  
  

  • CSS/SCSS

  
  

  • Angular

  
  

  • Typescript

  
  
  
  



• ApplicationDevelopment




• Server-sidedevelopment

  
  
  
  

  • C#

  
  

  • RESTAPIDevelopment

  
  

  • SQL,SQLServer andT-SQL

  
  
  
  



• Dataformats:

  
  
  
  

  • Xml

  
  

  • JSON

  
  
  
  



• Dockerandcontainertechnologies




• AWSCloud understanding

Nice-to-have skills

• Development of agentic AI agents and related services.




• Agile development practices: sprints, user stories, test-driven development




• Atlassian Solutions, JIRA Service Management, Confluence, Bitbucket




• Confluence or any internal wiki/documentation tool




• SQL Server Reporting Services, Crystal Reports, or any SQL reporting tool




• Scientific experience - knowledge of laboratories or previous experience in the scientific industry.

Personal qualities and behavioural traits

We require someone who takes pride in the own work and makes quality a habit in whatever they do.

Someone who enjoys learning and developing with a can-do attitude to fit into a young and motivated team.

Asks how instead of saying no.