Laboratory Services Administration Officer

Bayside Group; Melbourne; On-site; AUD 60,000 - 75,000; Full time

Job summary

Bayside Group in Melbourne is seeking a Laboratory Services Administration Officer to support laboratory operations and provide exceptional client service within an analytical lab setting.

The role blends laboratory administration, LIMS management, sample registration, and stakeholder coordination. You will report to the Laboratory Services Manager and contribute to quality processes and training.

Qualifications

• Diploma (or higher) in a Science-related discipline.
• Minimum 2 years' experience in an analytical laboratory environment.
• Strong experience using a Laboratory Information Management System (LIMS), with Sample Manager for Windows highly desirable.
• Excellent attention to detail and data accuracy.
• Strong organisational and prioritisation skills.
• Professional written and verbal communication skills.
• Proven client service and stakeholder management experience.
• Ability to work autonomously and exercise sound judgement.

Responsibilities

• Coordinate accurate and timely client sample registrations in the Laboratory Information Management System (LIMS).
• Manage administrative functions including new client setup, COD accounts, and suspended accounts.
• Liaise with internal and external stakeholders regarding testing requirements, progress updates, and service enquiries.
• Review and authorise outsourced laboratory results, ensuring reporting accuracy and following up outstanding results with external laboratories.
• Maintain and improve LIMS data, client records, analysis codes, and quotations.
• Contribute to quality systems by reviewing SOPs, procedures, and work instructions.
• Identify process improvement opportunities to enhance Laboratory Services efficiency.
• Provide training, coaching, and support to new and junior staff.
• Participate in meetings and represent the Laboratory Services team when required.
• Work independently under general direction while assessing and mitigating operational risks.

Skills

LIMS experience

Sample Manager for Windows

Attention to detail

Organisational skills

Client service

Stakeholder management

Communication skills

Autonomy

Education

Diploma in Science or higher

Tools

Sample Manager for Windows

Job description

An exciting opportunity has become available for a Laboratory Services Administration Officer to join a well - known government laboratory and provide administrative support to the Laboratory Services area. Reporting to the Laboratory Services Manager, you will be responsible for supporting laboratory operations and providing exceptional service to internal and external clients. The role is a blend of laboratory administration, client service, LIMS management, sample registration, and stakeholder coordination within an analytical laboratory environment.

Key Responsibilities

• Coordinate accurate and timely client sample registrations in the Laboratory Information Management System (LIMS).
• Manage administrative functions including new client setup, COD accounts, and suspended accounts.
• Liaise with internal and external stakeholders regarding testing requirements, progress updates, and service enquiries.
• Review and authorise outsourced laboratory results, ensuring reporting accuracy and following up outstanding results with external laboratories.
• Maintain and improve LIMS data, client records, analysis codes, and quotations.
• Contribute to quality systems by reviewing SOPs, procedures, and work instructions.
• Identify process improvement opportunities to enhance Laboratory Services efficiency.
• Provide training, coaching, and support to new and junior staff.
• Participate in meetings and represent the Laboratory Services team when required.
• Work independently under general direction while assessing and mitigating operational risks.

Essential Skills & Experience

• Diploma (or higher) in a Science-related discipline.
• Minimum 2 years' experience in an analytical laboratory environment.
• Strong experience using a Laboratory Information Management System (LIMS), with Sample Manager for Windows highly desirable.
• Excellent attention to detail and data accuracy.
• Strong organisational and prioritisation skills.
• Professional written and verbal communication skills.
• Proven client service and stakeholder management experience.
• Ability to work autonomously and exercise sound judgement.

Please note that you must be an Australian Citizen to be considered for this opportunity