Laboratory Services Administration Officer

Evolve Scientific; Sydney; On-site; AUD 70,000 - 110,000; Full time

Job summary

Evolve Scientific is seeking an Laboratory Services Administration Officer to join a Federal Government analytical testing team in Sydney. This initial 12‑month contract role involves coordinating sample submissions, handling client enquiries, and working with internal and external laboratories to resolve service issues.

The position requires a science-related diploma or higher and at least two years’ analytical lab experience, with LIMS (SampleManager) proficiency preferred.

Qualifications

• Diploma or higher qualification in a science-related field required.
• Minimum two years’ experience in an analytical laboratory.
• Experience with LIMS; SampleManager for Windows preferred.
• Strong client service and clear written/verbal communication.
• Australian citizenship and Baseline security clearance pre-engagement.

Responsibilities

• Register client sample submissions in SampleManager LIMS and support sample logistics.
• Respond to client enquiries and provide updates on testing progress.
• Coordinate with laboratory teams to resolve issues and review outsourced results.
• Set up new clients, manage cash-on-delivery and suspended accounts, and maintain LIMS records.
• Review procedures and work instructions, identify risks and suggest practical improvements.
• Train and mentor new staff and represent Laboratory Services at relevant meetings.

Skills

Client service

Written & verbal communication

Workload management

Attention to detail

Collaboration & adaptability

Education

Science-related diploma or higher

Tools

SampleManager LIMS

SampleManager for Windows

Job description

Laboratory Services Administration Officer

Contract, Full time

About the Company: Our client is a Federal Government scientific organisation that provides analytical testing services to industry and government across the environmental, food and health sectors.

About the Role: This is an initial 12-month contract, with the option for the client to extend it for up to two further 12-month periods. As part of the Laboratory Services team, you’ll be a key contact for major clients. You’ll coordinate sample submissions, respond to enquiries about testing and results, and work with internal teams and external laboratories to resolve service issues. The role suits someone who understands how an analytical lab operates and enjoys helping clients get the information they need.

Duties:

• Register client sample submissions accurately in SampleManager LIMS and support sample logistics.
• Respond to client enquiries, provide updates on testing progress and coordinate with laboratory teams to resolve issues.
• Follow up outstanding results with external laboratories and review and authorise outsourced results, checking units and reporting requirements.
• Set up new clients, manage cash-on-delivery and suspended accounts, and help maintain LIMS records, including analysis codes, client details and quotes.
• Review procedures and work instructions, identify risks and suggest practical improvements to laboratory services.
• Help train and mentor new staff, keep training records up to date and represent Laboratory Services at relevant meetings.

Skills & Experience:

• A diploma or higher qualification in a science-related field and at least two years of relevant experience in an analytical laboratory.
• Hands-on experience using a Laboratory Information Management System (LIMS). Experience with SampleManager for Windows is highly desirable.
• Strong client service skills and the ability to communicate clearly and professionally, both verbally and in writing.
• The ability to organise your workload, exercise sound judgement under general supervision and balance routine tasks with urgent client enquiries.
• High attention to detail and the ability to spot and manage risks that could affect your work or the team’s.
• A collaborative approach and examples of being adaptable, accountable, innovative, inclusive, influential and strategic at work.
• Australian citizenship is required. Holding a current Baseline security clearance will be highly regarded. A police check or criminal history assessment is also a pre-engagement requirement.

Culture & Benefits: Join a collaborative Laboratory Services team supporting analytical testing for a wide range of clients. You’ll have opportunities to improve day-to-day processes, share your knowledge and help train new team members.