L3 Managed Services & Project Engineer
MIACOR IT
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Benefits offered by this job
Job summary
MIACOR IT is seeking an experienced Level 3 Managed Services & Project Engineer to join our professional services team in Australia. You will design, implement, and continually improve client environments across Microsoft 365, Azure, cyber security and networking, taking ownership of project delivery and technical leadership.
You will lead migrations, security initiatives, and modernization projects while acting as the senior technical resource for a portfolio of managed services clients.
Qualifications
- 5+ years in a senior engineering, infrastructure, cloud or MSP project delivery role
- Experience within a Managed Services Provider (MSP)
- Proven success delivering infrastructure and cloud projects from planning through to completion
- Strong technical knowledge across Microsoft 365, Azure, Intune, Entra ID, Exchange Online, SharePoint Online, Microsoft Teams and Windows Server
Responsibilities
- Act as the primary technical engineer for a portfolio of managed services clients
- Lead and deliver Microsoft 365, Azure and cyber security initiatives
- Design and deliver tenant migrations, cloud transformations and infrastructure modernisation projects
- Provide Level 3 technical support and escalation across cloud, infrastructure and security environments
- Manage multiple projects and ensure alignment with client requirements
- Collaborate with internal teams to improve delivery standards and outcomes
- Mentor junior engineers and contribute to continual service improvement
- Participate in client technical reviews and technology planning discussions
Skills
Education
Tools
Job description
MIACOR IT is seeking an experienced Level 3 Managed Services & Project Engineer to join our growing professional services team.
While Brisbane is our preferred location, we recognise great talent isn't limited by geography. We welcome applications from Melbourne-based candidates and will also consider outstanding Project Engineers from elsewhere in Australia.
You'll be responsible for designing, implementing and continually improving client environments across Microsoft 365, Azure, cyber security, networking and infrastructure platforms. As a senior technical resource, you'll lead the delivery of a diverse range of projects, including cloud migrations, security initiatives, infrastructure modernisation and new client onboarding. From initial discovery and solution design through to implementation and handover, you'll take ownership of delivering high-quality technical outcomes.
This is a predominantly project-focused position with most of your time dedicated to project delivery, solution design and technical leadership. You will also act as the primary technical engineer for a portfolio of key managed services clients, developing a deep understanding of their environments, business objectives and technology roadmaps. You’ll build trusted relationships and provide ongoing technical ownership, playing an active role in supporting clients through the lifecycle of their technology investments.
The role also includes participation in a Level 3 business hours escalation roster, technical mentoring opportunities, and contributing to the continual improvement of our services, standards and customer outcomes.
- Act as the primary technical engineer for a portfolio of managed services clients
- Develop a deep understanding of client environments, business requirements and technology roadmaps
- Build strong, trusted relationships with client stakeholders and key decision-makers
- Provide Level 3 technical support and escalation assistance across cloud, infrastructure and security environments
- Proactively identify risks, improvement opportunities and strategic recommendations
- Manage, maintain and continuously improve customer environments to ensure optimal performance, reliability and security
- Participate in client technical reviews and contribute to technology planning discussions
- Assist with onboarding new managed services clients, including discovery, documentation and transition activities
- Maintain accurate technical documentation and environment standards
- Design and deliver Microsoft Cloud, Infrastructure and Modern Workplace projects
- Lead and participate in Microsoft 365, Azure and cyber security initiatives
- Deliver tenant migrations, cloud transformations and infrastructure modernisation projects
- Deploy and support Microsoft Intune, Entra ID, Conditional Access and Endpoint Management solutions
- Implement Azure services, hybrid infrastructure and cloud-native technologies
- Deliver network, firewall and connectivity solutions
- Implement security projects across customer environments
- Participate in project planning, design workshops, implementation and handover activities
- Ensure projects are delivered to a high standard and aligned with customer requirements
- Collaborate with internal teams to improve delivery standards, processes and customer outcomes
You're an experienced engineer who enjoys the variety of MSP life, balancing project delivery, technical ownership and customer engagement while remaining hands-on with modern Microsoft technologies.
You combine strong technical expertise with excellent communication and customer engagement skills, allowing you to work confidently with both technical and non-technical stakeholders.
You have a genuine passion for Microsoft Azure, Microsoft 365, automation and cyber security, and enjoy solving complex technical challenges. You take pride in designing, implementing and continually improving customer environments while building long-term relationships that deliver real business value.
Most importantly, you're someone who enjoys owning outcomes, taking initiative and becoming a trusted advisor to your clients.
You'll ideally bring:
- 5+ years' experience in a senior engineering, infrastructure, cloud or MSP project delivery role
- Previous experience working within a Managed Services Provider (MSP)
- Demonstrated success delivering infrastructure and cloud projects from planning through to completion
- Strong technical knowledge across:
- Microsoft 365
- Microsoft Azure
- Intune
- Entra ID
- Exchange Online
- SharePoint Online
- Microsoft Teams
- Windows Server
- Virtualisation platforms
- Networking and firewall technologies (preferably Fortinet) (Certifications highly regarded)
- Cyber security best practices
- Strong troubleshooting and problem-solving skills
- The ability to manage multiple projects and priorities simultaneously
- Excellent written and verbal communication skills
- Relevant Microsoft certifications (highly regarded)
At MIACOR IT, we believe great people build great businesses. We're committed to creating an environment where talented engineers can learn, grow and make a genuine impact. We believe technology is only part of the solution. Great outcomes are delivered by great people who genuinely care about their customers and their team.
What you can expect:
- Competitive salary package based on experience
- Exposure to leading Microsoft cloud and security technologies
- Diverse and challenging project work across multiple industries
- Ongoing professional development and certification support
- Career progression opportunities within a growing business
MIACOR IT is a growing Managed Services Provider supporting businesses across Australia and New Zealand.
Our team delivers strategic technology solutions across managed services, professional services, cloud, cybersecurity and business continuity. We pride ourselves on building long-term partnerships with our clients through technical excellence, responsiveness and a commitment to delivering outcomes that matter.
As we continue to grow, we're looking for experienced engineers who share our passion for technical excellence, customer success and continuous improvement.
Please note: Applicants who do not meet the minimum MSP experience and certification requirements are unlikely to progress through the recruitment process.
Please note: Successful applicants must hold, or be able to obtain, a National Police Check and Queensland Blue Card.
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