L2 Support Engineer - Systems Integrator

Hamilton Barnes Associates Limited; Queensland; On-site; AUD 90,000 - 120,000; Full time

Job summary

Hamilton Barnes Associates Limited is a Brisbane-based IT consultancy and managed services provider seeking a Senior Support Engineer to join as a senior technical escalation point across cloud, network, and security stacks.

You will handle 2nd line incidents, mentor Service Desk engineers, and design and deliver infrastructure and cloud projects while maintaining client environments. The role emphasizes strong troubleshooting, client communication, and hybrid work arrangements in Brisbane.

Qualifications

• Experience in MSP or multi-client environments.
• Advanced troubleshooting across Microsoft cloud and on-prem infrastructure.
• Solid networking and security fundamentals.
• Ability to own problems through to resolution.
• Strong communication and client-facing skills.

Responsibilities

• Act as 2nd line escalation for complex incidents and problems.
• Support and mentor Service Desk engineers.
• Design and deliver infrastructure and cloud projects.
• Maintain and improve client environments across cloud, network, and security.
• Contribute to documentation, standards, and technical best practices.

Skills

MSP experience

Azure & MS 365

Networking & security

Problem ownership

Client communication

Tools

Microsoft Azure

Microsoft 365

Ubiquiti networking

Sophos security

Hybrid cloud/on-prem

Job description

Are you looking for an exciting new opportunity?

Join a leading IT consultancy and managed services provider with decades of experience delivering reliable technology solutions and support to businesses across Australia. Partnering with leading technology vendors, the organisation provides proactive managed services, technical support, and tailored IT solutions to help businesses maintain secure, efficient, and high-performing technology environments.

The growing Brisbane‑based Managed Services Provider is looking for an experienced Support Engineer to join the team as a senior technical escalation point. If you enjoy solving complex problems, leading technical outcomes, and working across modern cloud and network stacks.

Key Responsibilities

• Act as 2nd line escalation for complex incidents and problems
• Support and mentor Service Desk engineers
• Design and deliver infrastructure and cloud projects
• Maintain and improve client environments across cloud, network, and security
• Contribute to documentation, standards, and technical best practices

Required Skills/Qualifications

• Strong experience in MSP or multi-client environments
• Advanced troubleshooting across Microsoft cloud and infrastructure
• Solid networking and security fundamentals
• Ability to own problems through to resolution
• Strong communication and client-facing skills

Tech Stack

• Microsoft Azure
• Microsoft 365
• Ubiquiti networking
• Sophos security
• Hybrid cloud and on‑prem environments

Location & Work Arrangements

• Brisbane‑based (Hybrid work model)

Salary

• Competitive salary based on experience and qualifications