L2 Service Desk & Onsite Engineer – Sydney

blueAPACHE; Sydney; Hybrid; AUD 60,000 - 75,000; Full time

Job summary

blueAPACHE is a national MSP delivering IT support across client environments in Australia, focusing on collaboration, growth and delivering outcomes.

We provide first-line support via chat, phone, email and portal, with a mix of remote and onsite assistance to clients across the region.

Responsibilities

• Provide technical support to a wide range of clients with a mix of remote and onsite work
• Resolve issues across Windows 11, Microsoft 365 and identity management
• Support Teams, Exchange, SharePoint and SaaS applications
• Assist in maintaining IT service documentation and compliance with ITIL processes

Job description

We are committed to delivering meaningful IT support across client environments, with a focus on collaboration, growth and delivering outcomes.

Key responsibilities include providing first-line technical support via chat, phone, email and portal, managing incidents and requests, and delivering remote and onsite support.

• Provide technical support to a wide range of clients with a mix of remote and onsite work
• Resolve issues across Windows 11, Microsoft 365 and identity management
• Support Teams, Exchange, SharePoint and SaaS applications
• Assist in maintaining IT service documentation and compliance with ITIL processes

About VISITS and the team: we are a national MSP with a culture of collaboration, growth and delivering meaningful outcomes for clients.