L2 Service Desk & Onsite Engineer (Sydney Cbd)

blueAPACHE; Sydney; On-site; AUD 60,000 - 90,000; Full time

Job summary

blueAPACHE, a national Managed IT and Cyber Security Services Provider, invites you to join a Service Desk supporting diverse clients across Australia. You’ll handle incidents and service requests across a broad range of technologies, with real-world client environments rather than repetitive internal IT.

Grow your Microsoft 365 and modern workplace skills in a supportive team and advance your IT career. Based in Australia with teams nationwide, we value collaboration, growth and delivering

Qualifications

• Experience in service desk or IT support scenarios across diverse client environments.
• Ability to resolve incidents and service requests with a customer-focused approach.
• Willingness to grow skills in Microsoft 365 and modern workplace technologies.

Responsibilities

• Handle incidents and service requests across technologies for client environments.
• Provide frontline IT support and collaborate with clients and teams.
• Contribute to delivering meaningful outcomes beyond ticket closure.

Skills

Service desk

Microsoft 365

IT support

Client interaction

Tools

Microsoft 365

Job description

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Join a Service Desk where your impact on customers actually matters

Work across real client environments (not repetitive internal IT)

Grow your Microsoft 365 and modern workplace skills in a supportive team

At VISITS, you ll support a diverse range of clients, engage with the latest technologies and grow your skills and career, working with a team that values collaboration, growth and delivering meaningful outcomes - not just closing tickets.

At the forefront of our culture is considering the human impact of IT services.

Like many MSPs, we handle incidents and service requests across a broad range of technologies.

Our clients are mid-sized and growing small organisations – including listed companies, professional services firms and NFPs – who want more than just IT support.

We’re a national Managed IT and Cyber Security Services Provider with our head office in South Melbourne, Victoria and teams throughout Australia.

Our clients are mid-sized and growing small organisations – including listed companies, professional services firms and NFPs – who want more than just IT support.

We are an equal opportunity employer. We are committed to building a diverse and inclusive workforce and encourage applications from people of all backgrounds, cultures, genders, ages, and abilities.