L2/L3 Network / Systems Engineer
AWD
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Benefits offered by this job
Job summary
AWD in Melbourne is seeking a hands-on L2/L3 Network and Systems Engineer who thrives on variety, owns issues, and is comfortable being client-facing. You will split time between remote support, project work, and on-site client visits across Melbourne.
You will troubleshoot UniFi networking and cameras, configure FortiGate firewalls, support Azure migrations, and assist with Teams and SIP telephony. ConnectWise will be used for ticketing and coordination.
Qualifications
- 3–5+ years in an MSP environment.
- Hands-on with UniFi switching, wireless, and cameras.
- Hands-on with FortiGate firewalls.
- Hands-on with Microsoft Azure.
- Hands-on with Microsoft Teams and SIP telephony.
- Hands-on with ConnectWise.
- Understand Cybersecurity standards: Essential8, ISO27001.
- Full Australian driver’s licence and reliable vehicle.
- Full working rights in Australia.
Responsibilities
- Provide Level 2 and Level 3 support across client environments.
- Troubleshoot and maintain UniFi networking, Wi‑Fi, and camera systems.
- Configure and support FortiGate firewalls, including VPNs, policies, and general security/networking.
- Support Microsoft Teams and SIP-based voice solutions.
- Perform onsite work including installations, troubleshooting, project delivery, and client support.
- Work within ConnectWise for ticket management, documentation, and service coordination.
- Contribute to project work, client onboarding, and general technical improvement across the business.
- Deliver consistently strong customer service with a calm, positive, solutions-focused approach.
Skills
Tools
Job description
This is a hands-on L2/L3 Network / Systems Engineer role suited to someone who enjoys variety, takes ownership, and is comfortable being both technical and client-facing. You will split your time between remote support, project work, and onsite client visits across Melbourne. This is not a desk-only role - you will regularly attend client sites to discover enhancements, troubleshoot issues, support installations, assist with projects, and provide a high standard of service. One day you might be resolving a tricky UniFi Wi-Fi or camera issue, the next you could be working on a FortiGate firewall change, supporting an Azure migration, or assisting with escalated Level 2/3 support.
- Provide Level 2 and Level 3 support across client environments
- Troubleshoot and maintain UniFi networking, Wi-Fi, and camera systems
- Configure and support FortiGate firewalls, including VPNs, policies, and general security/networking
- Support Microsoft Teams and SIP-based voice solutions
- Perform onsite work including installations, troubleshooting, project delivery, and client support
- Work within ConnectWise for ticket management, documentation, and service coordination
- Contribute to project work, client onboarding, and general technical improvement across the business
- Deliver consistently strong customer service with a calm, positive, solutions-focused approach
- 3-5+ years' experience in an MSP environment
- Strong hands-on experience with UniFi switching, wireless, and cameras
- Strong hands-on experience with FortiGate firewalls
- Strong hands-on experience with Microsoft Azure
- Strong hands-on experience with Microsoft Teams and/or SIP telephony
- Strong hands-on experience with ConnectWise
- Understanding Cybersecurity standards, Essential8, ISO27001, documentation, tools
- Experience supporting multiple small business clients across networking, systems, and cloud
- Comfortable working independently onsite and managing client expectations professionally
- Strong troubleshooting skills and the ability to move between support and project work
- Current certifications essential: AZ-104 and/or other relevant Azure certification, Fortinet certification (NSE 4 or above), CCNA or equivalent networking certification
- Full Australian driver's licence
- Reliable vehicle
- Full working rights in Australia
We are a growing Melbourne-based Managed Service Provider supporting small business clients, typically up to 150 seats. Our environments are varied and hands-on, spanning UniFi networking, Wi-Fi Cameras, FortiGate firewalls, Microsoft Teams, SIP telephony, Internet Connectivity, ConnectWise PSA/RMM, and Microsoft Azure.
- Competitive salary package + super
- Hybrid working model with a mix of office, remote, and onsite client work
- A varied role with real ownership and no two days the same
- Opportunity to grow with a business that is actively modernising and expanding
- Supportive team environment where your contribution matters
- Exposure to a broad range of technologies, projects, and client environments
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