L3 Network Support Engineer

INDEX Consultants; Sydney; Hybrid; AUD 87,000 - 145,000; Full time

Job summary

INDEX Consultants is seeking a Senior L3 Network Support Engineer to join our engineering team in Sydney on a permanent, full-time basis. You will own complex network issues across customer environments and provide technical leadership to the support team, focusing on incident resolution and service quality.

Based in Sydney, you will troubleshoot firewall, VPN, routing and switching problems, support multi-site deployments, and serve as the technical escalation point for challenging cases,

Qualifications

• Must be based in Sydney and eligible to work in Australia (Australian citizen or permanent resident preferred).
• Experience as an L3 Network Support Engineer in an MSP/managed services environment.
• Strong troubleshooting across firewall, routing, switching, and VPN technologies.

Responsibilities

• Act as the senior escalation point for complex network incidents and technical issues.
• Diagnose and resolve firewall, routing, switching and connectivity-related problems.
• Support and maintain customer network environments across multiple sites.
• Participate in major incident response and problem management activities.

Skills

L3 Network Support

Fortinet

Meraki

Sophos

Firewall troubleshooting

Multi-site support

Escalation management

Customer communication

Tools

Fortinet

Meraki

Sophos

VPN technologies

Routing & Switching

Major incident management

Job description

• Permanent, Full-time
• Up to $145,000 package
• Sydney-based, Hybrid

We're partnering with a growing technology services provider seeking a Senior L3 Network Support Engineer to join their engineering team.

This opportunity is suited to a networking specialist who enjoys troubleshooting complex customer environments, resolving critical incidents and acting as the technical escalation point for network-related issues.

About the Client

Our client is a well-established Australian technology services organisation supporting a diverse customer base across managed services, cloud, infrastructure and networking environments.

With a strong reputation for customer service and technical excellence, they continue to invest in building a highly capable engineering team.

About the Role

As a Senior L3 Network Support Engineer, you'll take ownership of complex networking issues across multiple customer environments while providing technical leadership and guidance to the wider support team.

Key Deliverables

• Act as the senior escalation point for complex network incidents and technical issues
• Diagnose and resolve firewall, routing, switching and connectivity-related problems
• Support and maintain customer network environments across multiple sites
• Participate in major incident response and problem management activities

Skills & Experience

• Proven experience as an L3 Network Support Engineer within an MSP or managed services environment
• Strong experience supporting Fortinet, Meraki or Sophos environments
• Exposure to at least two of the above platforms is highly desirable
• Strong troubleshooting capability across firewalls, switching, routing and VPN technologies
• Experience supporting multi-site customer environments
• Ability to manage complex escalations and major incidents
• Strong communication skills and experience working directly with customers

Mandatory Requirements

• Must be based in Sydney.
• Must be an Australian Citizen or Permanent Resident

About INDEX Consultants

At INDEX we embrace diversity, inclusion and equal opportunity. First Nations people are encouraged to apply.

We provide reasonable adjustments, including alternate formats to the recruitment process for individuals with a disability. If you require an adjustment to be made during the recruitment process, please call 1300446 339 or email ***********@index.com.au.