First-Line IT Support Engineer — MSP Service Desk

ASI Solutions; Newcastle; Hybrid; AUD 80,000 - 105,000; Full time

Benefits offered by this job

Birthday Leave

Monthly Team Lunches

Tech Product Discounts

Paid Parental Leave

Flexible Working Arrangements

Learning & Development Opportunities

Competitive Salaries

Diversity & Inclusion Committees

Engagement Activities All Year Round

Supportive, Community-Driven Culture

SheMentors Program

Job summary

ASI Solutions is seeking a Managed Service Desk Engineer to provide timely first-line support across Microsoft 365, Windows, and network issues for multiple clients. You will own the ticket from initial contact to final closure, delivering clear communication and strong customer satisfaction.

Join a practical, outcomes-led team with ISO-aligned processes and a culture that values continuous learning, certifications, and knowledge sharing.

Qualifications

• Hands-on experience in a service desk or similar IT role.
• Strong verbal and written communication with a customer-first approach.
• Experience with Microsoft 365, Windows, and endpoint security tools.

Responsibilities

• Provide first-line technical support across systems.
• Maintain clear ticketing notes and follow SLA targets.
• Collaborate with engineers and vendors as needed.
• Contribute to knowledge sharing and certifications.

Skills

Service desk

Customer focus

Communication

Time management

Troubleshooting

Tools

Microsoft 365

Windows

Exchange Online

Teams

Active Directory

DNS/DHCP

Job description

ASI Solutions is seeking a Managed Service Desk Engineer to provide timely first-line support across Microsoft 365, Windows, and network issues for multiple clients. You will own the ticket from initial contact to final closure, delivering clear communication and strong customer satisfaction.

Join a practical, outcomes-led team with ISO-aligned processes and a culture that values continuous learning, certifications, and knowledge sharing.