Knowledge Solutions Specialist

Ashurst Perkins Coie Group; Sydney; On-site; AUD 90,000 - 130,000; Full time

Benefits offered by this job

Flexible work options

Health benefits

Career advancement

Learning & development programs

Job summary

Ashurst Perkins Coie is expanding its Knowledge & Expertise function in Sydney, seeking a Knowledge Solutions Specialist to support delivery and continuous improvement of global knowledge services. You will connect lawyers to curated, AI-ready knowledge and deliver insights where the work happens across regions, practices and teams.

The role combines hands-on delivery with user support, content and information architecture, process improvements, engagement and training initiatives, plus

Qualifications

• Experience in knowledge management, content management or legal operations.
• Knowledge of information architecture, taxonomy, metadata and search concepts.
• Experience administering or supporting knowledge/document/content management systems such as SharePoint Online, Microsoft 365 or iManage.
• User-centered and service oriented approach with ability to translate user needs into improvements.
• Strong verbal and written communication and ability to explain systems to diverse audiences.

Responsibilities

• Deliver and continuously improve global knowledge services and solutions across regions and teams.
• Connect lawyers to curated, AI-ready knowledge and deliver insights where work happens.
• Provide hands-on delivery, user support, content and information-architecture expertise.
• Coordinate induction, training and project activities to raise adoption and awareness.

Skills

Knowledge management

Content management

Legal operations

Information architecture

SharePoint Online

Microsoft 365

iManage

User-centered approach

Tools

SharePoint Online

Microsoft 365

iManage

Job description

At Ashurst Perkins Coie, we're helping shape the future economy. With a global team of more than 3,500 legal professionals across 52 offices, we partner with leading organisations to solve complex challenges across a diverse range of industries, with a distinct strength in technology, energy & infrastructure, and financial services. Our people work on market-leading matters that drive innovation, growth, and transformation around the world. For Ashurst Perkins Coie, innovation is our tradition.

What makes Ashurst Perkins Coie a great place to work?

• Flexible work options - part-time, working from home and additional leave
• Health and wellbeing benefits, gym membership, and discounted corporate health plans
• Career advancement - client secondment opportunities, global opportunities, and award-winning Learning & Development programs

The Opportunity

Our expanding Knowledge & Expertise function empowers our legal teams with insights, skills and tools to deliver exceptional client services across the globe and we have a great opportunity for a Knowledge Solutions Specialist to join our growing team in Sydney. In this role you will support the delivery and continuous improvement of our global knowledge services and solutions whilst working across regions, practices and teams to connect lawyers to trusted, curated and AI-ready knowledge, delivering insights to our lawyers where the work happens.

This role will combine hands on delivery with user support, content and information architecture expertise, process immprovement, engagement and awareness including induction and training initiative and project coordination support.

A full job description including a breakdown of responsibilities can be found attached to the role on our careers page https://www.ashurstperkins.com/en/careers/

We are interested in hearing from people who have:

• Previous experience in knowledge management, content management, legal operations, legal technology or professional support ideally in a law firm, in house legal team or professional services environment
• Working knowledge of information architecture, taxonomy, metadata, search and content lifecycle principles
• Experience administering or supporting knowledge, document or content management systems such as SharePoint Online, Microsoft 365, iManage or similar platforms
• A user-centred and service oriented approach with the ability to translate user needs into practical improvements
• Strong verbal and written communication skills with the ability to produce accessible guidance and explain systems and processes to different audiences

We value diverse perspectives at Ashurst Perkins Coie, so even if you don't feel you meet all of the requirements, we still encourage you to apply.

If you require any support and adjustments to participate equitably in our recruitment process or in the workplace, please contact: ***************@ashurstperkins.com