Knowledge Solutions Specialist

Ashurst Perkins Coie Group; Brisbane; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Flexible work options

Health and wellbeing benefits

Career advancement

Job summary

Ashurst Perkins Coie is seeking a Knowledge Solutions Specialist to join our Brisbane team. You will support delivery and continuous improvement of global knowledge services, connecting lawyers to trusted, curated, and AI-ready knowledge to drive client service excellence.

The role combines hands-on delivery with information architecture, content management, and training, working across regions and practices to ensure accessible guidance and efficient knowledge workflows.

Qualifications

• Experience in knowledge management or content management in professional services.

Responsibilities

• Deliver and continuously improve global knowledge services and solutions.
• Connect lawyers to trusted, curated and AI-ready knowledge.
• Support content management, information architecture, and taxonomy.
• Provide user training and project coordination support.

Skills

Knowledge management

Content management

Information architecture

SharePoint Online

Microsoft 365

iManage

User-centered design

Communication skills

Tools

SharePoint Online

Microsoft 365

iManage

Job description

At Ashurst Perkins Coie, we're helping shape the future economy. With a global team of more than 3,500 legal professionals across 52 offices, we partner with leading organisations to solve complex challenges across a diverse range of industries, with a distinct strength in technology, energy & infrastructure, and financial services. Our people work on market-leading matters that drive innovation, growth, and transformation around the world. For Ashurst Perkins Coie, innovation is our tradition.

What makes Ashurst Perkins Coie a great place to work?

• Flexible work options - part-time, working from home and additional leave
• Health and wellbeing benefits, gym membership, and discounted corporate health plans
• Career advancement - client secondment opportunities, global opportunities, and award-winning Learning & Development programs

The Opportunity

Our expanding Knowledge & Expertise function empowers our legal teams with insights, skills and tools to deliver exceptional client services across the globe and we have a great opportunity for a Knowledge Solutions Specialist to join our growing team in Brisbane. In this role you will support the delivery and continuous improvement of our global knowledge services and solutions whilst working across regions, practices and teams to connect lawyers to trusted, curated and AI-ready knowledge, delivering insights to our lawyers where the work happens.

This role will combine hands on delivery with user support, content and information architecture expertise, process immprovement, engagement and awareness including induction and training initiative and project coordination support .

A full job description including a breakdown of responsibilities can be found attached to the role on our careers page https://www.ashurstperkins.com/en/careers/

We are interested in hearing from people who have:

• Previous experience in knowledge management, content management, legal operations, legal technology or professional support ideally in a law firm, in house legal team or professional services environment
• Working knowledge of information architecture, taxonomy, metadata, search and content lifecycle principles
• Experience administering or supporting knowledge, document or content management systems such as SharePoint Online, Microsoft 365, iManage or similar platforms
• A user-centred and service oriented approach with the ability to translate user needs into practical improvements
• Strong verbal and written communication skills with the ability to produce accessible guidance and explain systems and processes to different audiences

We value diverse perspectives at Ashurst Perkins Coie, so even if you don't feel you meet all of the requirements, we still encourage you to apply.

If you require any support and adjustments to participate equitably in our recruitment process or in the workplace, please contact: ***************@ashurstperkins.com