Knowledge Solutions Specialist

Ashurst; Brisbane; Híbrido; AUD 90 000 - 130 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Flexible work options

Health and wellbeing benefits

Career advancement opportunities

Resumo da oferta

Ashurst Perkins Coie is hiring a Knowledge Solutions Specialist in Brisbane to support delivery and continuous improvement of global knowledge services. You will connect lawyers to curated, AI-ready knowledge and work across regions and teams to enable faster, more accurate client work.

The role blends hands-on delivery with content architecture, training, and project coordination to enhance the knowledge ecosystem and client service delivery.

Qualificações

• Experience in knowledge management, content management, legal operations or legal tech in a professional services environment.
• Knowledge of information architecture, taxonomy, metadata, search and content lifecycle principles.
• Experience administering or supporting knowledge, content or document management systems such as SharePoint Online, Microsoft 365, iManage or similar platforms.
• User-centered and service oriented approach with the ability to translate user needs into practical improvements.
• Strong verbal and written communication skills with the ability to explain systems and processes to different audiences.

Responsabilidades

• Deliver and improve global knowledge services across regions, practices and teams.
• Coordinate content and information architecture projects and training initiatives.
• Provide user support and guidance on knowledge platforms and tools across the firm.
• Drive process improvements and adoption of new knowledge management technologies.

Conhecimentos

Knowledge management

Content management

Legal operations

Legal tech

Information architecture

Taxonomy

Metadata

Search

Content lifecycle

SharePoint

Microsoft 365

iManage

User-centered design

Communication

Ferramentas

SharePoint Online

Microsoft 365

iManage

Descrição da oferta de emprego

At Ashurst Perkins Coie, we're helping shape the future economy. With a global team of more than 3,500 legal professionals across 52 offices, we partner with leading organisations to solve complex challenges across a diverse range of industries, with a distinct strength in technology, energy & infrastructure, and financial services. Our people work on market-leading matters that drive innovation, growth, and transformation around the world. For Ashurst Perkins Coie, innovation is our tradition.

What makes Ashurst Perkins Coie a great place to work?

• Flexible work options - part-time, working from home and additional leave
• Health and wellbeing benefits, gym membership, and discounted corporate health plans
• Career advancement - client secondment opportunities, global opportunities, and award-winning Learning & Development programs

The Opportunity

Our expanding Knowledge & Expertise function empowers our legal teams with insights, skills and tools to deliver exceptional client services across the globe and we have a great opportunity for a Knowledge Solutions Specialist to join our growing team in Brisbane. In this role you will support the delivery and continuous improvement of our global knowledge services and solutions whilst working across regions, practices and teams to connect lawyers to trusted, curated and AI-ready knowledge, delivering insights to our lawyers where the work happens.

This role will combine hands on delivery with user support, content and information architecture expertise, process immprovement, engagement and awareness including induction and training initiative and project coordination support .

We are interested in hearing from people who have:

• Previous experience in knowledge management, content management, legal operations, legal technology or professional support ideally in a law firm, in house legal team or professional services environment
• Working knowledge of information architecture, taxonomy, metadata, search and content lifecycle principles
• Experience administering or supporting knowledge, document or content management systems such as SharePoint Online, Microsoft 365, iManage or similar platforms
• A user-centred and service oriented approach with the ability to translate user needs into practical improvements
• Strong verbal and written communication skills with the ability to produce accessible guidance and explain systems and processes to different audiences

We value diverse perspectives at Ashurst Perkins Coie, so even if you don't feel you meet all of the requirements, we still encourage you to apply.

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