Knowledge Management Specialist

the original; Parramatta, Gosford; Hybrid; AUD 117,000 - 129,000; Full time

Job summary

Department of Customer Service (DCS) seeks a Knowledge Management Specialist to create and maintain knowledge articles, templates and tools that support the People & Culture teams and frontline staff, ensuring information is practical, accessible and compliant.

This full-time role (35 hours per week) offers flexible locations across Haymarket, Parramatta or Gosford with a minimum of three days in the office weekly.

Qualifications

• Excellent written and verbal communication skills; ability to synthesize complex information.
• Ability to work with multiple stakeholders and maintain collaborative relationships across the organization.

Responsibilities

• Provide knowledge articles, templates, tools and resources to support People & Culture teams.
• Ensure high-quality, consistent services to leaders and employees across the Department.

Skills

Written and verbal communication

Stakeholder collaboration

Job description

Knowledge Management Specialist

Clerk Grade: 07/08
Employment Type: Full-Time (35 hrs p/week), Temporary opportunity for up to 12 months with the potential for extension or ongoing employment, subject to organisational requirements. A talent pool may be created for similar ongoing and temporary roles that become available over the next 18 months.
Salary Range:$116,981 - $129,492 per annum + superannuation and leave loading
Location: Haymarket, Parramatta or Gosford. Flexible working conditions available across locations with a current minimum of 3 days in the office per week.

Branch & Team

• At DCS, our People & Culture function supports senior leaders working across multiple agencies who deliver on our vision to make NSW a safer, fairer, easier and more productive place to live and work.
• We partner with leaders to build capability, strengthen workplace culture, and deliver contemporary people solutions.
• This pivotal role underpins that partnership by providing practical, informative and easy to access knowledge articles, templates, tools and resources that support the diverse P&C teams to provide effective, consistent, high-quality services to leaders and employees across the Department.

AboutYou

To be successful in this role you will:

• Have excellent written and verbal communication skills – and be able synthesise complex information from multiple sources into easy to access content that is fit for purpose and meets legislative, policy and compliance requirements
• Thrive in a fast-paced environment working with multiple stakeholders that requires agility, ability to problem solve and build solid collaborative relationships with subject matter experts and stakeholders across the organisation.

AboutUs

Departmentof Customer Service (DCS) transforms the way NSW Government agencies interactwith customers. We are passionate about putting the customer at the centre ofeverything we do and adopting new technologies to make Government work better.DCS is a service provider and regulator, focusing on delivering first-classcustomer service, digital transformation, and regulatory reform to createbetter outcomes for the people of NSW.

Looking for more information about the role?

Please reach out to the Melanie Hendry, Manager People &Knowledge Management via [e-mail] to learnmore about this fantastic opportunity

What's next?

Your application should include a cover letterwhichclearly details your relevant skills, experience to this position andresponseto the below targeted question (max 500 words) and an up-to-date resume(max 5 pages).

TargetedQuestion

• Please provide an example of a knowledge article orguidance material you have developed. Describe how you collaborated withsubject matter experts and key stakeholders to gather information, resolvediffering views, and ensure the final product was accurate, fit for purpose andof a high quality. What was your specific contribution and what was theoutcome?

Salary Grade 07/08, with the base salary for this role startingat $116,981 base plus superannuation

Click Here to access the Role Description. For enquiries relating to recruitment pleasecontact Rodrigo Sandoval via [e-mail].

Visit the Capability Application Tool to prepare for the recruitment process byaccessingpractice application and interview questions based on the focus capabilitieslisted in the role description.

A talent pool may be created as part of this recruitment process and will be valid for up to 18 months. The talent pool may be used to fill future ongoing or temporary vacancies of the same or similar role.

Closing Date: Monday, November 16th, 2026 at 11:59 pm.

Careers at Department of Customer Service

A career at the Department ofCustomer Service (DCS) gives you the opportunity to help improve government services and be part of reformthat benefits people across NSW. We are focused on delivering excellent customer service, digitaltransformation, and regulatory reform. Come join us and influence the future of our great state.

Belong in our diverse and inclusiveworkplace

The strength of our workforce lies in its diversity and embracingdifference, while the key to our success is leveraging the contributions of employees with differentbackgrounds and perspectives.
You can view our full diversity and inclusion statement here.
We provide adjustments to the recruitment process for candidates, including individuals with disability. If you require an adjustment during the recruitment process, including alternate formats or have questions about the support available, please contact Talent Operations on 02 8276 8130 or [e-mail].

For more information, please visit

Informationon some of the different types of disabilities

Information on adjustmentsavailable for the recruitment process