Kiosk Coordinator

Belgravia Group; Gympie Regional; On-site; AUD 55,000 - 75,000; Full time

Job summary

Belgravia Leisure is seeking an experienced Kiosk Coordinator to lead the cafe team, drive sales targets, and participate in day-to-day operations to achieve budgeted KPIs.

Reporting to our Guest Experience Manager, you will deliver first-class service, promote healthy options, manage cash, and ensure cafe presentation while complying with Health Department regulations.

Qualifications

• Kiosk/cafe experience with strong customer service focus.
• Current First Aid Level 2 and CPR certification.
• National Police Check and WWVP clearance.
• Eligibility to work in Australia.

Responsibilities

• Lead, coach and inspire cafe team.
• Provide excellent customer service to all customers.
• Inform customers about products including healthy options.
• Maintain appearance and presentation of the cafe.
• Meet the centre's food safety plan requirements.
• Ensure cleaning and maintenance per quality standards.
• Follow health and safety guidelines.
• Cashier experience, taking orders and handling cash.
• Work mornings, evenings and weekends; hours may increase.

Skills

Customer service excellence

Team leadership / coaching

Barista / coffee making

Flexible during peak periods

Cash handling

Education

First Aid Level 2 Certificate

CPR Certification

Police Check (national)

Working with Vulnerable People clearance

Tools

POS system

Job description

5d ago , from Belgravia Health and Leisure

SA, Wulanda Recreation and Convention Centre - Mount Gambier 5290

• Build your own team and leave a legacy with the culture you create.
• Do you possess the skills and ability to build, develop and lead an enthusiastic team?
• Do you have the highest level of customer service skills?

This is a great opportunity for qualified, friendly and skilled Kiosk Coordinator to join the team and lead our Kiosk team!

The Role

We are seeking an experiencedKiosk Coordinatorto drive the team to achieve our sales targets. In this hands‑on role, you will participate in the day to day operation of the café to achieve budgeted sales targets and KPIs.

Reporting to our Guest Experience Manager, our Kiosk Coordinator needs to have the highest level of customer service skills.

The primary responsibility of our Cafe Coordinator is to deliver first class service to our patrons ensuring the kiosk operates effectively and efficiently within Health Department Regulations. Always aligning yourself with our Mission, Vision and Values.

Key areas of responsibility include:

• Ability to lead, coach and inspire a cafe team
• Provide excellent customer service to all customers
• Provide information on our product range, including promoting healthy food options
• Maintaining the appearance and presentation of the café
• Meet the requirements of the centre’s food safety plan
• Ensure all cleaning and maintenance is carried out according to specified quality standards
• Follow health and safety guidelines
• Cashier experience, taking orders and handling cash
• Ability to work mornings, evenings and weekends. Hours may increase during the centre's peak periods

Skills & Attributes:

• Positive, friendly, helpful and energetic work style
• Coffee making/ barista skills
• Ability to be flexible during the centre's peak periods
• Current First Aid (Level 2) & CPR
• Current Police Check
• Working with Vulnerable People
• Legally entitled to work in Australia

The Company

Belgravia Leisureis part of the Belgravia Health and Leisure Group (BHLG) and is the fastest growing leisure organisation in Australia. Our core areas of business and facilities stewardship include health clubs, wellness and spa, golf, aquatic and sporting venues in 250 locations across Australia and New Zealand.

We are in an exciting period of growth and look to continue to diversify and deliver results while being a strong community citizen. With an annual turnover in excess of $180m, the group are looking for the best and brightest to assist with taking the organisation into the future.

We value diversity and encourage people from different backgrounds to apply, including Aboriginal and Torres Strait Islander peoples, people from culturally and linguistically diverse (CALD) backgrounds, people of any age or gender, people identifying as lesbian, gay, bisexual, trans and gender diverse, intersex and/or queer (LGBTIQA+) and people with disability.

We will provide innovative recruitment strategies to remove any barriers that may prevent potential suitable applicants. These includes:

- A dedicated contact person to receive expressions of interest in the job and complete a verbal job application during which the person answers questions over the telephone.

- Allowing a short video submission describing their application for the job

- Allowing a support person during an interview

We're happy to adjust our recruitment process to support accessibility needs - reach out to us at*****@belgravialeisure.com.au

We are committed to providing a child safe environment. Please refer to our child safety framework. Successful applicants will be required to obtain a national police check and a Working with Children check.

https://belgraviagroup.com.au/childsafe#statement