Key Account Manager, Sigma

H&H Group | B Corptm; Melbourne; Hybrid; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Hybrid working

Bonuses

Wellness benefits

Social activities

Additional leave

Job summary

H&H Group is seeking a Key Account Manager in Melbourne to lead relationships with Amcal and Discount Drug Store (DDS). You will own the customer relationship, partner with the supply chain, and drive executional and financial targets.

You will craft joint business plans, manage retail promotions, evaluate co-op investments, and oversee forecast and inventory across categories, ensuring profitable account performance. This is a hybrid role with cross-functional collaboration.

Qualifications

• 2–4 years’ experience in business development management, account and relationship management, customer-facing roles or category management.
• Understanding of category data analysis tools and techniques (Blueshift, IRI, shopper data, Quantium etc.).
• Advanced data analysis skills, including VLOOKUP.
• Understanding of P&L statements, pricing strategies and budgeting to manage accounts profitability.
• Familiarity with pharmacy or grocery account management is desirable.

Responsibilities

• Develop and implement joint business plans with the National Sales Manager.
• Manage retail promotional programs that maximise sales volume and profitability.
• Manage and evaluate co-op investment to deliver the best possible return for both H&H and the customer.
• Drive our overall strategy and the Amcal/DDS strategy through strong relationships with Marketing.
• Work closely with Logistics and Finance to service retail accounts smoothly, leading order and inventory processes and owning financial reconciliation of claims and credits for Sigma.
• Full ownership of forecast across all categories.

Skills

Account management

Business development

Relationship management

Data analysis

P&L understanding

Communication

Education

Marketing, Commerce, Business degree

Tools

Blueshift

IRI

Quantium

Job description

With 3,400+ team members globally, we focus on premium, science‑backed nutrition across Baby, Adult, and Pet categories, spanning seven international brands.

We’re a passionate, collaborative team working in a fast‑paced and dynamic environment, inspired by#PurposeLedCareers and focused on making a positive impact worldwide.

We’re committed to our customers, community, and environment, and to creating an inclusive workplace where everyone feels valued and empowered. Our total rewards include additional leave, bonuses, wellness and health benefits, hybrid working, as well as social activities.

What this means for you

The variety of work creates unlimited opportunities to excel across a breadth of disciplines; you will be presented with a wealth of new pathways and opportunities to explore throughout your career. Working with us will be more than just a job; we guarantee a life-changing experience as you step into an environment that moves quickly and presents new challenges daily.

Your role within the team

The Key Account Manager is a critical role within the H&H business and is responsible for managing two key accounts being Amcal and Discount Drug Store (DDS). They will own the relationship with these buyers and collaborate supply team in our biggest customerSigma to achieve executional, financial and operational targets. This role will also support the entire team with full ownership of Blueshift so this person will need a keen eye for detail and strong financial literacy.

Key responsibilities include:

• Develop and implement joint business plans with the National Sales Manager
• Manage retail promotional programs that maximise sales volume and profitability
• Manage and evaluate co-op investment to deliver the best possible return for both H&H and the customer
• Drive our overall strategy and the Amcal/DDS strategy through strong relationships with Marketing
• Work closely with Logistics and Finance to service retail accounts smoothly, leading order and inventory processes and owning financial reconciliation of claims and credits for Sigma
• Full ownership of forecast across all categories

Desired Skills & Experience

• 2-4 years’ experience in business development management, account and relationship management, customer-facing roles or category management
• Understanding of category data analysis tools and techniques (Blueshift, IRI, shopper data, Quantium etc.)
• Advanced data analysis skills, including VLOOKUP
• Understanding of P&L statements, pricing strategies and budgeting to manage accounts profitably
• Understanding of the products, including technical specifications and benefits, to communicate their value to customers
• Pharmacy or Grocery account management experience highly desirable
• Strong verbal and written communication skills to present proposals, reports and updates effectively
• Strong project management and administration skills, including PO raising
• Partnered with key stakeholders across multiple work areas to achieve business goals
• Relevant tertiary qualification (Marketing, Commerce, Business) is desirable
• Familiarity with the industry, including market trends, competitors and customer needs, and exposure to negotiating contracts and agreements focused on mutually beneficial outcomes is desirable

H&H Group believes in the benefits of a diverse & inclusive workplace & aims to reflect the varied cultures within which we exist. We are committed to providing a working environment that is free from discrimination & harassment, creating a safe and inclusive environment for all.

We encourage applications from people of all ages, nationalities, religions, racial and gender identities, sexual orientations, abilities and cultures, & our hiring decisions will be based on business needs, position requirements, & the qualifications and experience of individuals. If you require support or assistance during the application process, please notify us at the time of application and we will be sure to enable reasonable adjustments where suitable.