Key Account Manager

Empowered Recruitment; Toowoomba Regional; On-site; AUD 130,000 - 150,000; Full time

Benefits offered by this job

Company vehicle

Uncapped commission

Laptop and phone

Career development opportunities

Job summary

Empowered Recruitment seeks an experienced B2B account manager to oversee an established Toowoomba portfolio, focusing on key account development and retention. You will balance field-based client work with regional travel to maintain strong relationships and drive growth.

You will leverage existing customer relationships, negotiate favorable terms, and identify opportunities to increase hire volume and share of wallet while working within a supportive national business framework.

Qualifications

• A proven track record of retaining and growing valuable B2B accounts.
• Strong knowledge of the Toowoomba market and surrounding region.
• Experience within equipment, civil construction, transport, utilities, mining services or similar project-focused industries.
• Practical understanding of plant, machinery or technical equipment solutions.
• Strong account planning, negotiation and relationship-management capability.
• Self-directed with a current driver’s licence and willingness to travel regionally, including overnight stays.

Responsibilities

• Manage and grow an established portfolio of strategic accounts.
• Build relationships across site, procurement, operations and senior management teams.
• Identify upcoming projects, forward equipment requirements and growth opportunities.
• Develop account plans, prepare proposals and negotiate sustainable agreements.
• Protect key customer relationships and address account risks early.
• Work closely with operations to ensure customer commitments are delivered.
• Maintain accurate account, pipeline and activity information.

Skills

Account management

Relationship building

Negotiation

Regional travel

Driver's license

Toowoomba market knowledge

Job description

Toowoomba, QLD

$130,000 to $150,000 + super + vehicle + uncapped monthly commission

Manage and grow an established Toowoomba customer portfolio, with approximately 70 to 80% of your time focused on key account development and retention.

Created as part of the company’s continued investment in the region, this position offers the opportunity to strengthen valuable customer partnerships and deliver sustainable territory growth.

You will not be starting from scratch. The role comes with established customer relationships and genuine opportunities to increase account value.

The remaining 20 to 30% of your time will involve targeted business development across the same industries, customer base and regional market.

About the business

Our client is an established national provider of equipment solutions to the civil, construction, infrastructure and resources sectors.

Its commercial strength is backed by a modern fleet, dependable delivery capability and responsive operational support. This enables the sales team to make credible commitments and build long-term customer relationships based on service and reliability.

You’ll join a practical and commercially focused business with an experienced Queensland leadership team and strong operational support.

The opportunity

Reporting to the Queensland Sales Manager, you’ll manage strategic customer relationships throughout Toowoomba and the surrounding region.

Your focus will be on understanding customers’ current and future project requirements, building relationships with decision-makers and identifying opportunities to increase hire volume and share of wallet.

Key responsibilities include:

• Managing and growing an established portfolio of strategic accounts
• Building relationships across site, procurement, operational and senior management teams
• Identifying upcoming projects, forward equipment requirements and account-growth opportunities
• Developing account plans, preparing proposals and negotiating commercially sustainable agreements
• Protecting key customer relationships and addressing account risks early
• Working closely with operations to ensure customer commitments are delivered
• Maintaining accurate account, pipeline and activity information

About you

You are an experienced B2B account manager who combines strong customer relationships with practical commercial judgement.

You’ll bring:

• A proven record of retaining and growing valuable B2B accounts
• Strong knowledge of the Toowoomba market and surrounding region
• Relevant customer relationships across the region
• Experience within equipment, civil construction, transport, utilities, mining services or another project-focused industry
• A practical understanding of plant, machinery or technical equipment solutions
• Strong account planning, negotiation and relationship-management capability
• A self-directed working style, current driver’s licence and flexibility to undertake regional travel and overnight stays

Direct equipment hire experience will be highly regarded but is not essential. Candidates from related industries with transferable relationships, technical sales capability and strong account-management results are encouraged to apply.

Working arrangements

Success in this position requires a strong face-to-face presence. The role is predominantly field-based, typically involving four days each week with customers and on project sites, supported by regular time at the Toowoomba branch.

The territory extends across the broader Toowoomba region, with regular regional travel and overnight stays required.

What’s on offer

• Base salary of $130,000 to $150,000 plus superannuation
• Fully maintained company vehicle, laptop and phone
• Uncapped monthly commission tied to portfolio growth and retention
• An established customer portfolio with genuine growth potential
• A newly created position with clear ownership and autonomy
• Experienced operational and leadership support
• The backing of a well-established national business

If you are a commercially driven account manager who understands the Toowoomba market and enjoys building long-term customer partnerships, this is an opportunity worth exploring.