Key Account Manager

PetSafe Australia; Gold Coast City; On-site; AUD 120,000 - 180,000; Full time

Job summary

PetSafe Brands AU is seeking a senior Strategic Account Manager to lead and grow key retail, distributor, and e‑commerce partnerships in Australia. You will develop account plans, negotiate terms, and drive category growth across marketing, supply chain and finance teams.

The role emphasizes strategic thinking, strong analytics and a passion for pets. You will manage high-value opportunities, close deals end-to-end, and deliver regular performance reviews to maximize revenue and profitability

Qualifications

• Senior level experience managing key or national accounts.
• Excellent analytical and problem-solving capability.
• Strategic thinker with the ability to execute effectively.
• Strong negotiation and deal closing capability.
• Highly organised with strong planning and prioritisation skills.
• Commercial and financial acumen.
• Ability to manage accounts and growth opportunities simultaneously.
• FMCG, pet or retail experience.
• Passion for pets and improving the lives of pet parents.

Responsibilities

• Own high-value opportunities from AU pipeline and drive growth.
• Develop and execute account plans delivering revenue, margin and profit.
• Lead negotiations (pricing, contracts, trading terms, promotions).
• Drive joint business planning and category growth.
• Identify upsell and cross-sell opportunities.
• Partner with Marketing, Supply Chain, Finance and Product teams.
• Track sales, margin and account performance; deliver business reviews.

Skills

Senior level account management

Negotiation

Strategic planning

Commercial acumen

Analytical skills

Cross-functional collaboration

FMCG/retail experience

Job description

Job Type Full time PetSafe Brands AU office is located in Gold Coast, Australia. Our Company: PetSafe Brands is the world leader in pet products through our family of brands: Pet Safe® Brand, Sport DOG® Brand, Invisible Fence® Brand, Kurgo and Premier Pet. Pet Safe® Brand makes every product from leashes and harnesses to water fountains and litter boxes. We have an ambitious goal of touching over 21 million pets, people, and communities around the world each year. We serve a broad range of pet owners from providing the hunter the best gear for a successful hunt to accommodating the “Not-So-Crazy Cat Lady” with all the entertaining toys and effective solutions she could ever imagine. We do this by creating a culture of enthusiasm, resilience, adaptability, and teamwork every day in the office. We work hard to be our community’s employer of choice as we all live our purpose: We exist to unleash freedom for pet parents by keeping their pets happy, healthy and safe.

Strategic Account Management & Revenue Growth

• Manage and grow key retail, distributor, and e-commerce partners
• Develop and execute account plans delivering revenue, margin and profit
• Lead negotiations (pricing, contracts, trading terms, promotions)
• Drive joint business planning and category growth
• Identify upsell and cross-sell opportunities

New Business Conversion

• Own high-value opportunities from the AU pipeline
• Lead conversion of major deals
• Develop commercial proposals and pitch strategies
• Negotiate and close deals end-to-end
• Partner with pipeline coordination to prioritise key opportunities

Customer Relationship Leadership

• Act as primary commercial contact for key accounts
• Conduct regular performance and strategy reviews
• Ensure strong customer engagement and execution

Market & Channel Insights

• Monitor market trends and competitor activity
• Identify new channel opportunities
• Translate insights into commercial strategy

Cross-Functional Collaboration

• Partner across Marketing, Supply Chain, Finance and Product teams
• Ensure seamless execution of launches and promotions

Reporting & Performance Tracking

• Track sales, margin and account performance
• Deliver business reviews and reporting
• Drive continuous improvement.

What We are Looking For

• Senior level experience managing key or national accounts
• Excellent analytical and problem-solving capability
• Strategic thinker with the ability to execute effectively
• Strong negotiation and deal closing capability
• Highly organised with strong planning and prioritisation skills
• Commercial and financial acumen
• Ability to manage accounts and growth opportunities simultaneously
• FMCG, pet or retail experience
• Passion for pets and improving the lives of pet parents.

PetSafe Brands, formerly known as Radio Systems Corporation, is headquartered in Knoxville, TN. It has been named “The Marble City” and "Scruffy City", names we have embraced for our unique charm. We are the home of 1982 World’s Fair and we boast of 21 craft breweries around the city (click here for the Ale Trail). If you like to hike or camp, visit the Great Smokey Mountain National Park. Take your pick of outdoor activities from walking, tubing, running, or biking in our Urban Wilderness. Knox County has an amazing public-school system, no state income tax, low property taxes and cost of living. We host Music and Shakespeare on the Square as well as Family Movie Nights on the Square during the summer months in downtown Knoxville. Our Company: PetSafe Brands is the world leader in pet products through our family of brands:PetSafe® Brand, SportDOG® Brand, Invisible Fence® Brand, Kurgo and Premier Pet. PetSafe® Brand makes every product from leashes and harnesses to water fountains and litter boxes. We have an ambitious goal of touching over 21 million pets, people, and communities around the world each year. We serve a broad range of pet owners from providing the hunter the best gear for a successful hunt to accommodating the “Not-So-Crazy Cat Lady” with all the entertaining toys and effective solutions she could ever imagine. We do this by creating a culture of enthusiasm, resilience, adaptability, and teamwork every day in the office. We work hard to be our community’s employer of choice as we all live our purpose: We exist to unleash freedom for pet parents by keeping their pets happy, healthy and safe.