Key Account Manager

CNW; Gladstone Regional; On-site; AUD 70,000 - 100,000; Full time

Benefits offered by this job

Relocation assistance

Job summary

CNW Electrical Pty Ltd is seeking a reliable and organised Key Account Manager to join the CNW Gladstone Team. You will manage key customer accounts, process orders, coordinate with logistics, and prepare quotes while using CRM tools to drive sales and KPI reporting.

This role offers relocation on offer for the right applicant and a chance to contribute to a leading Australian family-owned electrical wholesaler with nationwide reach.

Qualifications

• Experience in managing key customer accounts and CRM records.
• Ability to coordinate with logistics and warehouse for on-time delivery.
• Proven track record in preparing quotes and sales documentation.
• Strong customer service mindset with proactive issue resolution.

Responsibilities

• Manage key customer accounts and maintain accurate CRM records.
• Process customer orders accurately and efficiently.
• Coordinate with logistics and warehouse for on-time delivery.
• Prepare quotes and sales documentation.
• Respond promptly to client inquiries and resolve issues.
• Utilise sales tools (e.g. MPro, BRP, Customer Margin Report) for data analysis.
• Track sales activities and report on KPIs (sales, margin, DIFOT).
• Review and manage DIFOT reports and processes.
• Leverage product knowledge to support customer purchasing decisions.
• Monitor market trends and share competitive insights.
• Engage with the CRM system for tracking interactions and opportunities.
• Maintain strong website knowledge for online sales support.
• Attend sales meetings and participate in training to improve technical expertise.

Skills

Active listening

Relationship building

Collaboration

Adaptability

Problem solving

Time management

Customer-first mindset

Self-motivation

Tools

MPro

BRP

Customer Margin Report

Job description

CNW Electrical Pty Ltd is an Australian owned and operated Electrical Wholesaler with a nationwide network. Regarded as the Leading Independent, CNW have the most highly motivated and skilled people in the industry working in our branches.

When you join CNW you’re joining a company that genuinely values its people. We offer stability, support, and the kind of team environment where you’re more than just a number.

There’s plenty of opportunity to develop your skills and build your career with us. Relocation is also on offer for the right applicant.

We’re looking for a reliable and organised Key Account Manager to join the CNW Gladstone Team.

Why Join CNW?

• - Work for an 100% Australian family-owned and operated business
• - CNW fosters a workplace culture that values teamwork and open communication
• - Competitive compensation on offer and rewarding incentives available

In this fast paced role, you will

• - Manage key customer accounts and maintain accurate CRM records
• - Process customer orders accurately and efficiently
• - Coordinate with logistics and warehouse for on-time delivery
• - Prepare quotes and sales documentation
• - Respond promptly to client inquiries and resolve issues
• - Utilise sales tools (e.g. MPro, BRP, Customer Margin Report) for data analysis
• - Track sales activities and report on KPIs (e.g. sales, margin, DIFOT)
• - Review and manage DIFOT reports and processes
• - Leverage product knowledge to support customer purchasing decisions
• - Monitor market trends and share competitive insights
• - Engage with the CRM system for tracking interactions and opportunities
• - Maintain strong website knowledge for online sales support
• - Attend sales meetings and participate in training to improve technical expertise

We’re interested in hearing from people who have

• - Active listening abilities
• - Ability to build and nurture trusting relationships
• - Effective collaboration with team members
• - Adaptability to changing situations
• - Problem-solving and conflict resolution skills
• - Excellent prioritisation and time management
• - Empathy and a customer-first mindset
• - Self-motivation and a results-driven approach
• - Positive contribution to team culture
• - Openness to feedback and continuous learning

So, if you’re looking to start your career in a fun, results driven Australian owned company and feel you tick all of these boxes,

Only shortlisted applicants will be contacted. All applications will be treated with the strictest confidence.