Key Account Coordinator | Minto NSW

American President Lines; Sydney; Hybrid; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Hybrid work options

Career development programs

Job summary

CEVA Logistics is seeking a Key Account Coordinator based in Minto, NSW, to provide dedicated support to a key customer within Finished Vehicle Logistics. Reporting to the Key Account Manager, you will assist with day-to-day customer requirements, foster strong relationships, and help deliver high-quality service.

This role requires 2-3 days per week on site at the customer in Macquarie Park, plus travel between CEVA and sites.

Qualifications

• Strong customer service and administration experience.
• Excellent communication skills and confidence managing internal and external stakeholders.
• Experience within logistics, transport, automotive, or a similar operational environment is highly regarded but not required.
• Proficient in Microsoft Office, including basic Excel, with the ability to learn new systems quickly.
• Reliable, organised, and able to work independently while managing competing priorities in a busy environment.
• Holds a current driver's licence and has access to a reliable vehicle to travel between CEVA and customer sites as required.

Responsibilities

• Respond to customer enquiries regarding vehicle locations, shipment status, and service-related matters.
• Maintain daily ETA reporting and provide delivery updates to customers and dealers.
• Prepare and distribute KPI, transit time, and operational performance reports.
• Manage vehicle bookings and maintain accurate customer and operational records across multiple systems.
• Upload and maintain customer rates and operational data to ensure system accuracy.
• Manage damage claims, including investigation, administration, and communication of outcomes to dealers.
• Liaise with operations teams to resolve customer issues and support the delivery of service commitments.

Skills

Customer service

Administration experience

Communication skills

Stakeholder management

Microsoft Office

Excel

Logistics experience

Driver's licence

Tools

Microsoft Office

Excel

Job description

Select how often (in days) to receive an alert:

588810

Sydney, AU

CEVA Logistics provides global supply chain solutions to connect people, products, and providers all around the world. Present in more than 170 countries and with over 110,000 employees across 1,500 sites, we are proud to be a Top 5 global 3PL.

Every day, our people imagine better ways to serve a world in motion - creating smarter, safer, and more sustainable solutions for our customers.

YOUR ROLE

As the Key Account Coordinator based in Minto, NSW, you will provide dedicated support to a key customer within our Finished Vehicle Logistics division. Reporting to the Key Account Manager, you will assist with day-to-day customer requirements, fostering strong customer relationships, and contributing to the delivery of high-quality service outcomes.

This role will require you to spend 2-3 days per week onsite with the customer at their Macquarie Park location to support operational requirements.

WHAT ARE YOU GOING TO DO?

Specifically, you will:

• Respond to customer enquiries regarding vehicle locations, shipment status, and service-related matters.
• Maintain daily ETA reporting and provide delivery updates to customers and dealers.
• Prepare and distribute KPI, transit time, and operational performance reports.
• Manage vehicle bookings and maintain accurate customer and operational records across multiple systems.
• Upload and maintain customer rates and operational data to ensure system accuracy.
• Manage damage claims, including investigation, administration, and communication of outcomes to dealers.
• Liaise with operations teams to resolve customer issues and support the delivery of service commitments.

WHAT ARE WE LOOKING FOR?

Our ideal candidate is professional, customer-focused, and thrives in a fast-paced operational environment where responsiveness, accuracy, and relationship management are critical to success.

• Strong customer service and administration experience.
• Excellent communication skills and confidence managing internal and external stakeholders.
• Experience within logistics, transport, automotive, or a similar operational environment is highly regarded but not required.
• Proficient in Microsoft Office, including basic Excel, with the ability to learn new systems quickly.
• Reliable, organised, and able to work independently while managing competing priorities in a busy environment.
• Holds a current driver's licence and has access to a reliable vehicle to travel between CEVA and customer sites as required.

In addition to providing proof of work rights and suitable professional referees, progressed candidates will be required to undergo a medical assessment and national police check.

WHAT DO WE HAVE TO OFFER?

In addition to a challenging and rewarding work environment and competitive compensation, we are proud to offer a range of employee benefits designed to support your wellbeing, and help you thrive at work and in life.

• Personal wellbeing: prioritise your health and wellbeing through the CEVAwell program, Employee Assistance Program, Volunteer Time Off, and Life & Total Permanent Disability Insurance.
• Work-life balance: benefit from flexible, hybrid, and remote work options, along with additional paid parental leave for primary carers.
• Professional development: your growth is essential to us. Unlock your potential through secondment and internal mobility opportunities, study assistance, leadership and mentoring programs, MyLearning - our global online platform with more than 1,000 courses - early career pathways and more.
• Financial wellbeing: We care about your financial security. Enjoy exclusive offers and discounts from our partners, novated leasing, annual safety workwear reimbursement, employee referral incentives, service recognition and short-term incentive plans.

Diversity is core to who we are.

By reflecting the cultures and perspectives of our customers and communities, we perform at our best. CEVA Logistics is proud to be an equal opportunity employer and welcomes applications from all qualified candidates.

#CEVALogistics #WeAreCEVA #BetterWays #LifeAtCEVA #LI-DNI