Key Account Coordinator — Vehicle Logistics (Hybrid)

American President Lines; Sydney; Hybrid; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Hybrid work options

Career development programs

Job summary

CEVA Logistics is seeking a Key Account Coordinator based in Minto, NSW, to provide dedicated support to a key customer within Finished Vehicle Logistics. Reporting to the Key Account Manager, you will assist with day-to-day customer requirements, foster strong relationships, and help deliver high-quality service.

This role requires 2-3 days per week on site at the customer in Macquarie Park, plus travel between CEVA and sites.

Qualifications

• Strong customer service and administration experience.
• Excellent communication skills and confidence managing internal and external stakeholders.
• Experience within logistics, transport, automotive, or a similar operational environment is highly regarded but not required.
• Proficient in Microsoft Office, including basic Excel, with the ability to learn new systems quickly.
• Reliable, organised, and able to work independently while managing competing priorities in a busy environment.
• Holds a current driver's licence and has access to a reliable vehicle to travel between CEVA and customer sites as required.

Responsibilities

• Respond to customer enquiries regarding vehicle locations, shipment status, and service-related matters.
• Maintain daily ETA reporting and provide delivery updates to customers and dealers.
• Prepare and distribute KPI, transit time, and operational performance reports.
• Manage vehicle bookings and maintain accurate customer and operational records across multiple systems.
• Upload and maintain customer rates and operational data to ensure system accuracy.
• Manage damage claims, including investigation, administration, and communication of outcomes to dealers.
• Liaise with operations teams to resolve customer issues and support the delivery of service commitments.

Skills

Customer service

Administration experience

Communication skills

Stakeholder management

Microsoft Office

Excel

Logistics experience

Driver's licence

Tools

Microsoft Office

Excel

Job description

CEVA Logistics is seeking a Key Account Coordinator based in Minto, NSW, to provide dedicated support to a key customer within Finished Vehicle Logistics. Reporting to the Key Account Manager, you will assist with day-to-day customer requirements, foster strong relationships, and help deliver high-quality service.

This role requires 2-3 days per week on site at the customer in Macquarie Park, plus travel between CEVA and sites.