Keepsake & Preparation Coordinator - Full-Time

InvoCare; City of Lake Macquarie; On-site; AUD 50,000 - 60,000; Full time

Job summary

InvoCare Pet Aftercare seeks a Keepsakes & Preparation Coordinator to prepare pets and personalised keepsakes with dignity and precision. You will work with veterinary partners, internal teams and clients to ensure every detail meets our high standards in a compassionate environment.

This full-time role requires empathy, reliability and the ability to manage hands-on tasks while maintaining accurate records and delivering quality keepsakes for families during difficult moments.

Qualifications

• Empathy and respectful communication.
• Comfortable with hands-on tasks and standing for extended periods.
• Experience in animal care, healthcare, funerals or veterinary settings is highly regarded.

Responsibilities

• Prepare pets and personalised keepsakes with care and precision.
• Handle compassionate customer service, including deceased pets.
• Coordinate engraving and quality control of keepsake products.
• Maintain records and data entry in internal systems.
• Assist with stock control, warehouse duties and deliveries.

Skills

Compassionate

Attention to detail

Team player

MS Office

Physically fit

Tools

MS Office Suite

Job description

Keepsake & Preparation Coordinator - Full-Time

InvoCare Pet Aftercare is part of the InvoCare family, a trusted name dedicated to helping people honour and celebrate the lives of those they love. Through our Pet Aftercare Services, we support families and veterinary partners during some of life's most emotional moments, delivering services with dignity, compassion and care.

Our people are at the heart of what we do. We foster a respectful, supportive workplace where empathy, teamwork and quality matter. Guided by our CARES values - Collaboration, Accountability, Responsiveness, Excellence and Safety - we're proud to offer meaningful work that makes a genuine difference every day.

Do you have a caring nature, strong attention to detail, and the ability to deliver meaningful experiences during sensitive moments? We are seeking a Keepsakes & Preparation Coordinator to join our Pet Aftercare Services team, where compassion, quality, and care are at the heart of everything we do.

This role plays a vital part in supporting families as they honour a lifetime of unconditional love for their pets.

About the Role

In this hands‑on and meaningful position, you'll be responsible for preparing pets and personalised keepsakes with dignity, care, and precision. You'll work closely with internal teams, veterinary clinics, and clients to ensure every detail is handled to the highest standard.

This is a unique role suited to someone who is empathetic, reliable, and comfortable working in a caring but operational environment.

Key Responsibilities

• Provide compassionate and professional customer service, including handling deceased pets
• Prepare pets for viewings and cremations with care and respect
• Create personalised keepsakes such as clay, ink and digital paw prints, fur clippings, and memorial items
• Place ashes into urns, wooden boxes and jewellery, ensuring accuracy and quality
• Coordinate engraving and quality control of keepsake products
• Maintain accurate records and data entry using internal systems
• Assist with stock control, warehouse duties and deliveries
• Uphold high standards of hygiene, safety, and WH&S compliance
• Support a positive team culture and assist with onboarding new team members

About You

• Naturally compassionate with a calm and respectful approach
• Strong attention to detail and pride in quality workmanship
• Comfortable with hands‑on tasks and standing for extended periods
• Physically fit and able to lift moderate weights
• Confident using computer systems and MS Office
• Reliable, team‑oriented, and values‑driven

Experience in animal care, healthcare, funerals, veterinary clinics, or similar service‑based environments will be highly regarded.

Why Join Us?

• Purpose-driven work that truly makes a difference
• Supportive and respectful team environment
• Full training provided in a unique and meaningful field
• Opportunity to live our CARES values: Collaboration, Accountability, Responsiveness, Excellence and Safety

If you're looking for a role where empathy meets purpose, and where your work genuinely matters, we'd love to hear from you.