Junior Technical Helpdesk Support

Partech, Inc.; Sydney; Hybrid; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Free parking

Hybrid work arrangement

Career growth opportunities

Job summary

Partech, Inc. is a leading Point of Sale company seeking a motivated Helpdesk team member to provide Level 1 & 2 support for Windows-based POS applications across PC hardware.

The role operates on a 7-day rotating roster from 8am to 8pm, with additional pay for weekend/after-hours work as per industrial instruments. The successful candidate will have strong Windows knowledge, excellent communication, and prior Helpdesk experience in a team-focused environment.

Qualifications

• Sound knowledge of Windows and ability to apply it in a support environment.
• Excellent written & verbal communication skills are essential.
• Previous experience in a Helpdesk environment with PC hardware troubleshooting knowledge.
• Work in a team environment focusing on continuous improvement and total customer satisfaction.
• Perform customer service administrative tasks and manage customer part requests.

Responsibilities

• Provide level 1 & 2 Helpdesk support for POS applications on Windows platforms.
• Work on a 7 day rotating roster between 8am-8pm; weekend/after hours work paid per Industrial Instrument.

Skills

Windows OS knowledge

Customer service

Communication

PC hardware troubleshooting

Team player

Education

Tertiary qualification in IT/related field

Job description

Job Description

Partech, Inc. is a leading international Point of Sale company. We require an enthusiastic, motivated individual to join our Customer Service department to provide support to our client base as part of our Helpdesk Team in a full-time capacity.

Partech's Helpdesk provides level 1 & 2 support to our clients who use a variety of Point Of Sale applications across primarily Windows operating systems on many PC based hardware platforms. As a member of the Helpdesk team, you would be required to work on a 7 day rotating roster between 8am - 8pm. Any weekend or after hours work will be paid in addition to your annual salary in line with the Industrial Instrument requirements.

Requirements

• A sound, demonstrated knowledge of Windows & the ability to implement that knowledge in a support environment. Relevant experience or a tertiary qualification will be highly regarded.
• Excellent written & verbal communication skills are essential to the role.
• Previous experience in a Helpdesk environment with a sound demonstrated knowledge of PC hardware based troubleshooting techniques.
• Work in a team environment participating as a team member, focusing on continuous improvement and total customer satisfaction.
• Perform customer service administrative tasks as assigned and understand customer database and processing customer part requests.

Benefits

• Free Parking
• Benefit from a flexible mix of office and remote work.
• Career Growth Opportunities: Develop your skills and progress your career with ongoing learning and advancement opportunities.

Contract & Working Hours

Full-time, permanent. 7 day rotating roster between 8am - 8pm.