Junior Service Desk Analyst (Casual)

Camden Council; Sydney; On-site; AUD 61,000 - 69,000; Full time

Benefits offered by this job

Casual loading

Superannuation

Job summary

Camden Council in Sydney is offering a casual IT role in the Digital, Innovation and Technology Branch to support a hardware rollout project. You will work with the IT Service Delivery team, assisting staff with laptops, system logins, and readiness of equipment.

The role suits someone with strong customer service and organisational skills, able to handle a high-volume support environment and build good relationships with staff and stakeholders.

Qualifications

• Demonstrated experience in service desk support with incident management and effective resolution.
• Strong customer service skills and ability to report and collate information from sources.
• Experience in high-volume, demanding support with prioritisation and outcomes.
• Proven collaboration skills with stakeholders across teams.
• Tertiary IT qualification or equivalent; ITIL certification; cyber/security basics.

Responsibilities

• Support rollout of replacement laptops and other hardware to staff.
• Assist staff with device setup, login to Council systems and readiness.
• Log incidents and help resolve issues in timely manner.
• Collaborate with IT Service Delivery to ensure smooth rollout.
• Provide customer-focused help and document key steps and outcomes.

Skills

Service desk

Customer service

Info logging & reporting

Relationship building

Prioritisation

Communication

Team collaboration

Education

Tertiary IT qualification

Tools

ITIL framework

Microsoft technologies

Job description

SALARY: $44.02 – 50.43 ph + casual loading + super

Work Type:Casual

Come join an organisation with endless opportunities, wherepeople choose to work because they are inspired by the chance to shape,influence and grow a community. An exciting casual opportunity has arisen tojoin our Digital, Innovation and Technology Branch and support Council’shardware rollout project.
Working alongside the IT Service Delivery team, you willplay a hands‑on role in the rollout of replacement laptops and other hardwareto staff across Council. You will assist employees with setting up and checkingtheir replacement devices, logging into Council systems and ensuring equipmentis ready for use.
This role is ideal for someone with strong customer serviceskills, who is organised, approachable and comfortable supporting staffthroughout the rollout process.
Don’t miss out on the opportunity to contribute to animportant Council-wide technology project while gaining practical experiencewithin a collaborative and customer-focused team.

• Demonstrated experiencein service desk support including efficient management of incidents andeffective issue resolution including relevantqualifications orequivalent
• Strong customer serviceskills including the ability to capture and collate information fromvarious sources, prepare reports, deal with challenging customers andachieving outcomes
• Demonstrated experienceworking in a high volume and demanding support environment with a capacityto prioritise competing demands and achieve results with a customerfocused approach
• Proven collaborationskills with a demonstrated ability to build and maintain relationshipswith customers and stakeholders
• Tertiary qualificationsin Information Technology or equivalent
• Industry certificationsin ITIL Framework
• Basic training orcertifications in Cyber Security, Networking or Microsoft technologies
• General operationalexperience in supporting Local Government core applications
• Any applicableVendor/industry certifications.

Further Information: Mike Curran, Team Leader IT Service Delivery on 02 4653 3517

Closing Date for above position:28/09/2026