Junior Property Manager

Nation; Sydney; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

EAP support

Birthday leave after one year

Team events and connection moments

Growing build-to-rent platform

Job summary

Nation is redefining rent in Australia and building a flexible, hospitality-led living experience across Sydney. We seek a Junior Property Manager to be the face of one of our build-to-rent communities, delivering welcoming, professional service to residents and guests every day.

You’ll support residents from move-ins through ongoing engagement, collaborating with onsite teams to ensure smooth operations and a genuine sense of belonging.

Qualifications

• Certificate of Registration NSW is required.
• Experience in hospitality or customer service.
• Experience in residential property management or related role.
• Strong customer service mindset and communication.

Responsibilities

• Assist with day-to-day tenancy administration including lease documentation and renewals.
• Coordinate maintenance requests with residents, facilities and contractors.
• Assist with arrears management and accurate record-keeping.
• Support day-to-day management of the residential portfolio.
• Maintain tenancy records and notes in property management systems.
• Assist with leasing activities and tenancy compliance.
• Escalate tenancy, maintenance, and compliance matters as needed.

Skills

Hospitality experience

Customer service

Communication skills

Interpersonal skills

Organisational skills

Problem-solving

Resident engagement

Team collaboration

Flexibility to work evenings/weekends

Education

Certificate of Registration NSW (required)

Tools

Microsoft Office

Property management systems

Job description

Nation is redefining what it means to rent in Australia. We operate build-to-rent precincts with soul, landmark places that lift their neighbourhoods, attract the best retailers, and give residents somewhere they genuinely feel at home.

Anyone can hand over keys. We're building something rarer: the difference between service and hospitality. We are focused on how it feels to live somewhere run by people who notice the detail, anticipate the need, and treat the extra effort as the point rather than the exception.

With a pipeline of thousands of apartments across Sydney, Nation is one of Australia's most ambitious living platforms, blending design, technology and service into thriving rental communities.

We hold our teams to the same standard we hold our buildings. Joining us now means you play a part in building the platform rather than inheriting it.

Renting is changing. So are the teams behind it.

At Nation, we create professionally managed rental neighbourhoods that make home feel easier, more connected and more considered. From responsive service and shared amenity to resident events, local retail and day-to-day support, we’re building a different kind of rental experience, one designed around how people actually live.

About the Role

We're looking for a Junior Property Manager professional to join Nation and become the face of one of our build-to-rent communities.

This role sits at the heart of the resident experience. You'll be the first point of contact for residents, guests, contractors and visitors, helping create a welcoming, professional and community-focused environment every day.

You’ll support residents throughout their journey, from inspections and move-ins to community events, day-to-day enquiries and ongoing resident engagement. You’ll also work closely with the onsite property, facilities and operations teams to ensure the community runs smoothly and residents feel genuinely cared for.

This is an ideal opportunity for someone with a background in hospitality, customer service, property management or concierge services who thrives on creating memorable customer experiences and building strong relationships.

What You’ll Be Doing

Genuine career progression opportunities, with the opportunity to grow from Junior Property Manager into Assistant Property Manager and Property Manager roles as Nation continues to expand.

• Assist with day-to-day tenancy administration, including lease documentation, renewals, notices and resident correspondence.
• Coordinate and follow up maintenance requests with residents, Facilities and contractors through to completion.
• Assist with arrears management, including resident follow-up and maintaining accurate records.
• Support the Property team with the day-to-day management of the residential portfolio.
• Maintain accurate tenancy records, documentation and notes within property management systems.
• Assist with leasing activities, including inspections, prospective resident enquiries, applications and lease commencement where required.
• Assist with tenancy compliance and ensure property management processes are completed in accordance with relevant legislation and Nation policies and procedures.
• Identify and escalated tenancy, maintenance, compliance and resident matters to the Senior Property Manager as required.

What You’ll Bring

You understand that great resident service is about more than answering questions. It's about creating a sense of belonging, anticipating needs and delivering experiences that make people feel at home.

You’ll bring:

• Previous experience in hospitality, concierge, customer service, residential property management or a related role
• Certificate of Registration NSW (required)
• Strong customer service skills and a genuine passion for helping people
• Excellent communication and interpersonal skills
• Impeccable personal presentation and professionalism
• Experience managing customer enquiries, complaints and conflict resolution
• Strong organisational skills and attention to detail
• The ability to manage competing priorities in a fast-paced environment
• Confidence engaging with residents, visitors, contractors and stakeholders at all levels
• Strong problem-solving and decision-making capabilities
• A good understanding of residential property operations and tenancy principles
• Experience using Microsoft Office and customer or property management systems
• A positive, energetic and solutions-focused mindset
• Flexibility to work evenings, weekends and public holidays when required
• A genuine passion for community building, resident experience and hospitality-led living environments

How You’ll Work with the Team

You’ll report directly to the Senior Property Manager and work closely with our Property Management, Facilities, Operations and Resident Experience teams. You’ll act as a key connector across the community, helping bring together exceptional service, smooth operations and meaningful resident engagement. Your role will be instrumental in ensuring Nation communities feel welcoming, responsive and easy to call home.

What We Offer

Some of the benefits we offer include:

• EAP support
• Birthday leave after one year
• Team events and connection moments
• The opportunity to be part of a growing build-to-rent platform
• A role where hospitality, resident experience and community engagement genuinely come together

Visit our website to learn more about Nation and our neighbourhoods:www.nation.com.au

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