Junior Managed Services Engineer — Frontline IT Support

Canary IT; Brisbane; On-site; AUD 65,000 - 85,000; Full time

Job summary

Canary IT in Brisbane is expanding its Service Desk with a Managed Services Engineer Level 1. You will provide frontline support via email, live chat, phone and remote access, resolving incidents and fulfilling service requests with a customer-first approach.

We seek candidates with 1+ year in IT support and solid MS 365 knowledge (Exchange Online/Teams/OneDrive). Excellent communication and time-management skills are essential for success in this client-focused MSP.

Qualifications

• At least 1 year experience in an IT Support role, ideally with a managed services provider
• Knowledge of Microsoft 365 administration, including Exchange Online, Teams and OneDrive
• Proven ability to troubleshoot technical issues and implement effective solutions
• Excellent communication skills with ability to explain technical information to non-technical stakeholders
• Strong customer focus with a proactive approach to addressing client needs
• Excellent organisational skills and ability to manage multiple high-priority tasks

Responsibilities

• End User Support: Provide telephone, email and remote support to clients and internal staff, ensuring issues are logged, responded to and resolved within agreed timeframes
• Adherence to KPI’s: Ensure tickets are responded to, actioned and completed against defined KPI’s
• Risk Management: Identify and mitigate risks related to IT infrastructure, data protection, and user behaviour
• Documentation: Develop and maintain troubleshooting guides, SOPs, site documentation and knowledge base articles
• Client Engagement: Serve as a trusted advisor to clients around IT systems and best practices
• Collaboration: Work with Senior Engineers to escalate requests and seek input on incidents and resolutions

Skills

IT Support

Customer Focus

Time Management

Tools

Microsoft 365

Exchange Online

Teams

OneDrive

Windows OS

Networking basics

Job description

Canary IT in Brisbane is expanding its Service Desk with a Managed Services Engineer Level 1. You will provide frontline support via email, live chat, phone and remote access, resolving incidents and fulfilling service requests with a customer-first approach.

We seek candidates with 1+ year in IT support and solid MS 365 knowledge (Exchange Online/Teams/OneDrive). Excellent communication and time-management skills are essential for success in this client-focused MSP.