Junior Administrative Assistant – Splendour Tailored Tours

Splendour Tailored Tours; Randwick City Council; On-site; AUD 50,000 - 65,000; Part time

Job summary

Splendour Tailored Tours is seeking a Junior Administrative Assistant to ensure bookings are managed flawlessly in Coogee Beach. We’re flexible with part-time or full-time arrangements for a detail-oriented person who thrives in a quality-driven team.

The ideal candidate possesses strong attention to detail, is task-oriented, and has excellent people skills. You will engage with clients and suppliers while managing bookings seamlessly. This office-based position is an entry-level opportunity, welcoming recent graduates and those eager to learn.

Qualifications

• Recent graduates and career changers are encouraged to apply.
• Willingness to learn new software applications.
• A driver's license and car preferred.

Responsibilities

• Manage and enter bookings in the CRM with zero errors.
• Monitor and respond to emails promptly.
• Assist with invoicing and ensure accuracy.
• Provide warm, professional customer service.
• Confirm details with hosts and send calendar invites.
• Liaise with suppliers to secure bookings.

Skills

Attention to detail

Task-oriented

People skills

Tech comfortable

Knowledge of Sydney

Tools

Zoho CRM

Job description

We're hiring someone who notices when there's a typo in a menu. (This is your sign!)

At Splendour Tailored Tours, we create extraordinary experiences for people who expect nothing less. Think private harbour cruises, bespoke food and wine journeys, VIP events, and the kind of itineraries that make people's jaws drop. Based in Coogee, we're a small, tight-knit team obsessed with doing things properly — and we need someone who shares that obsession.

We're looking for a Junior Administrative Assistant to join us. Part-time or full-time — we're flexible for the right person.

So what's the role?

You'll be in the engine room. The person who keeps every booking accurate, every detail confirmed, every calendar invite sent, every supplier chased, every task ticked off. It's not glamorous in the traditional sense — but if you're wired the way we think you are, there is nothing more satisfying than a clean inbox, a perfectly entered booking, and a to-do list with everything crossed off by 5pm.

You’ll work across our CRM system (Zoho), manage bookings from start to finish, assist with invoicing, liaise with our suppliers and hosts, and generally be the person on the team who never lets anything slip through the cracks.

Here's the thing about this role.

We don't need someone with 10 years of experience. We don't need someone who's worked in luxury travel before. We don't even need someone who knows what a DMC is (yet).

What we do need is someone for whom attention to detail isn't just a skill — it's a personality trait.

The kind of person who:

• Re-reads an email before hitting send (every time, without being told)
• Notices the date is wrong before anyone else does
• Gets a little bit annoyed when data is entered inconsistently
• Has a system for everything and actually sticks to it
• Feels genuine satisfaction when a long task list gets demolished

If you just read that list and quietly thought "yes, that's me" — keep reading.

What you'll be doing day-to-day:

• Managing and entering bookings in our CRM (Zoho) with zero errors
• Monitoring and responding to emails professionally and promptly
• Assisting with invoicing and double-checking every figure
• Answering calls and delivering warm, professional customer service
• Sending tour calendar invites and confirming details with hosts
• Liaising with suppliers and partners to lock in bookings
• Supporting last-minute tours and ad hoc admin tasks
• Keeping client records immaculate and up to date
• Assisting with pre-tour host calls the day before each experience

What we're looking for:

Freakish attention to detail — This is the non-negotiable. If you skim-read things and fix errors later, this isn't the role for you. If you spot errors before they happen, we want to meet you.

Task-oriented to your core — You don't just manage a to-do list. You love one. You have a method. You follow through. Every time.

A love of Sydney — You know the city, you're curious about what's new, and you get excited about great restaurants, experiences, and hidden gems.

Warm people skills — Our clients are high-expectation and our suppliers need to enjoy working with us. You're professional, personable, and easy to deal with.

Tech comfortable — You pick up new software quickly. Bonus points for CRM or booking system experience, but we can teach the right person.

Entry-level very welcome — Recent grads, career-changers, and first-jobbers with the right attitude are genuinely encouraged to apply.

The details:

• Office-based — Coogee Beach (yes, really)
• Part-time or full-time — we'll work it out together
• Must be available over summer
• Driver's license and car preferred

Why Splendour?

Because you'll work with a team that cares deeply about quality. Because you'll learn how a premium touring business actually runs. Because Coogee Beach is basically our backyard. And because if you're the kind of detail-obsessed, task-loving, system-building human we think you are — you're going to absolutely thrive here.

If your eye just twitched at a misplaced comma somewhere in this post — you're exactly who we're looking for.

Send your CV and a short cover letter to our GM Bella at [e-mail]

Or DM me here on LinkedIn if you think you're the one.

We can't wait to hear from you.

— The Splendour Team